Solutions Engineer
Overview:
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities:
We are looking for a customer-focused, technically skilled Integration Engineer to support our Smart Biometrics Business Unit in the US. This role bridges the gap between technical product capabilities and customer requirements, acting as a trusted advisor during pre-sales, proof of concept, and solution design stages. The successful candidate will report to the Client Integration & Support Manager (NORAM) and collaborate closely with the Regional Director of Sales to drive growth and ensure customer satisfaction. Key ResponsibilitiesServe as a technical advisor during sales engagements, supporting the promotion of IDEMIA’s biometric solutionsProvide in-depth product demonstrations, answer technical questions, and highlight competitive differentiatorsLead technical efforts during Proof of Concept (PoC) phases:Interpret and validate customer requirementsSupport partners and system integrators with solution setup and implementationServe as the primary technical contact throughout the PoC lifecycleCollaborate on solution architecture and product-fit discussions for customer projectsPresent proposed architectures and respond to detailed technical inquiries from stakeholdersAct as the Voice of the Customer, relaying market needs and product feedback to Product ManagementMonitor industry trends and competitive landscape; advise on necessary product enhancementsWork cross-functionally with support and sales leadership to track and resolve open technical issues impacting customersMaintain regular activity reports, including weekly and monthly summaries for leadershipTechnical Skills & KnowledgeContainerization & Deployment: Basic understanding of Docker deployment and integration; experience in presenting solution block diagrams during technical workshopsMobile Platforms: Foundational knowledge of Android and iOS kernels; understanding of SDK functionality and integration support workflowsAPI & Web Integration: Hands-on experience with integration support using APIs, API Keys, and WebhooksEnterprise Systems Integration: Familiarity with integrating enterprise systems using REST, JSON, SOAP, and Pub/Sub messaging patternsSecurity & Identity Management: Conceptual understanding of payment systems, Identity and Access Management (IAM) solutions, Active Directory, LDAP, and RADIUS protocols The US base salary range for this full-time position is $77,000 - $97,000/yr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Qualifications:
Required Qualifications12–14 years of relevant experience in a technical role, preferably in pre-sales, integration, or customer supportBachelor’s or Master’s degree in Information Technology, Electronics Engineering, or a related field (or equivalent experience)Strong customer-facing communication and presentation skillsDemonstrated problem-solving skills and the ability to manage complex technical discussionsFluent in English (written and verbal)Preferred SkillsExperience with Physical and Logical Access Control solutionsHands-on experience working with Linux-based systemsPrior involvement in biometric technologies is a strong advantageFamiliarity with working in cross-cultural and international team environmentsAdditional RequirementsStrong time management and organizational skillsAbility to travel as needed (domestic and international)Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)Self-motivated, accountable, and able to work both independently and within a teamWork AuthorizationU.S. Citizens, Green Card holders, or candidates eligible to work in the U.SIDEMIA is an equal opportunity employer and will consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status
Apply Now
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.
Responsibilities:
We are looking for a customer-focused, technically skilled Integration Engineer to support our Smart Biometrics Business Unit in the US. This role bridges the gap between technical product capabilities and customer requirements, acting as a trusted advisor during pre-sales, proof of concept, and solution design stages. The successful candidate will report to the Client Integration & Support Manager (NORAM) and collaborate closely with the Regional Director of Sales to drive growth and ensure customer satisfaction. Key ResponsibilitiesServe as a technical advisor during sales engagements, supporting the promotion of IDEMIA’s biometric solutionsProvide in-depth product demonstrations, answer technical questions, and highlight competitive differentiatorsLead technical efforts during Proof of Concept (PoC) phases:Interpret and validate customer requirementsSupport partners and system integrators with solution setup and implementationServe as the primary technical contact throughout the PoC lifecycleCollaborate on solution architecture and product-fit discussions for customer projectsPresent proposed architectures and respond to detailed technical inquiries from stakeholdersAct as the Voice of the Customer, relaying market needs and product feedback to Product ManagementMonitor industry trends and competitive landscape; advise on necessary product enhancementsWork cross-functionally with support and sales leadership to track and resolve open technical issues impacting customersMaintain regular activity reports, including weekly and monthly summaries for leadershipTechnical Skills & KnowledgeContainerization & Deployment: Basic understanding of Docker deployment and integration; experience in presenting solution block diagrams during technical workshopsMobile Platforms: Foundational knowledge of Android and iOS kernels; understanding of SDK functionality and integration support workflowsAPI & Web Integration: Hands-on experience with integration support using APIs, API Keys, and WebhooksEnterprise Systems Integration: Familiarity with integrating enterprise systems using REST, JSON, SOAP, and Pub/Sub messaging patternsSecurity & Identity Management: Conceptual understanding of payment systems, Identity and Access Management (IAM) solutions, Active Directory, LDAP, and RADIUS protocols The US base salary range for this full-time position is $77,000 - $97,000/yr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Qualifications:
Required Qualifications12–14 years of relevant experience in a technical role, preferably in pre-sales, integration, or customer supportBachelor’s or Master’s degree in Information Technology, Electronics Engineering, or a related field (or equivalent experience)Strong customer-facing communication and presentation skillsDemonstrated problem-solving skills and the ability to manage complex technical discussionsFluent in English (written and verbal)Preferred SkillsExperience with Physical and Logical Access Control solutionsHands-on experience working with Linux-based systemsPrior involvement in biometric technologies is a strong advantageFamiliarity with working in cross-cultural and international team environmentsAdditional RequirementsStrong time management and organizational skillsAbility to travel as needed (domestic and international)Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)Self-motivated, accountable, and able to work both independently and within a teamWork AuthorizationU.S. Citizens, Green Card holders, or candidates eligible to work in the U.SIDEMIA is an equal opportunity employer and will consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status
Apply Now