Solution Engineer

Job Title: Solution EngineerLocation: Framingham, MAEmployment Type: ContractAbout Us: DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.Job Purpose:The Solution Engineer will play a critical role in supporting the Kronos WFM application across non-production and production environments, including participation in go-live activities. This position requires expertise in system operations, deployments, troubleshooting, and a strong adherence to ITIL best practices. The role involves occasional off-hours work for solution deployments.RequirementsKey Responsibilities Provide application support for Kronos WFM, ensuring stable and consistent IT services across the enterprise. Collaborate with Back of Stores (BOS) scrum teams to support Kronos WFM development, deployment, and issue resolution. Serve as a Subject Matter Expert (SME), assisting the Helpdesk and Level 2 support teams. Be available for off-hours deployments and support activities, typically once a week. Monitor systems using tools like Splunk to analyze diagnostics, troubleshoot outages, and ensure critical components are recovered promptly. Develop procedures for system recovery and manage proactive plans for potential issues. Modify or update Java code when necessary to address system requirements. Maintain a solid understanding of the Client's technology ecosystem, including Oracle products, Exadata Cloud, VMware/Linux VM, Hyper-V, and Windows 10. Collaborate across teams to escalate unresolved incidents and ensure critical issues are addressed. Partner with third-party vendors to maintain system reliability and oversee software upgrades. Deliver excellent internal and external customer support to enhance user experience. Document new issues and create Standard Operating Procedures (SOPs) for support teams. Communicate technical concepts effectively to various stakeholders, including non-technical audiences. Required Skills & Experience Bachelor’s degree in IT or equivalent professional experience. 3+ years of experience working with Kronos WFM products (Required). 3+ years of experience with Oracle Exadata Cloud Service / Exadata at Customer (Required). 2+ years of hands-on experience in enterprise software development using Java (Required). Proficiency with Oracle Database (versions 12c/19c/21c). Background in Java software design and development. Experience with Jboss or Oracle WebLogic Server (Minimum 3 years required). Technical and functional knowledge of Kronos WFM upgrades, including planning, testing, and execution. Strong troubleshooting, analytical, and problem-solving skills. Effective communication skills across written, verbal, and electronic formats. Capable of interpreting technical documentation and presenting solutions in user-friendly terms. Strong time management, organizational skills, and self-motivation. Ability to collaborate in cross-functional teams and manage escalations effectively. Originally posted on Himalayas

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