Solution Architect -Senior Principal Consultant
Job Title: Solution Architect -Senior Principal Consultant
Location: Remote
Role Overview: Lead the technical vision and execution of ServiceNow solutions, with a focus on Financial Services Operations (FSO) Card Dispute Management and Customer Service Management (CSM). Collaborate across teams to design scalable, secure, and high-performing architectures aligned with business goals.
Key Responsibilities:
ā¢ Provide hands-on technical leadership and architectural guidance across ServiceNow implementations.
ā¢ Design high-level solution architectures and maintain detailed views of system integrations and platform health.
ā¢ Collaborate with Business Analysts and Developers to translate business needs into technical solutions.
ā¢ Ensure adherence to governance policies and licensing boundaries.
ā¢ Conduct configuration reviews, health scans, and sprint-based design/code reviews.
ā¢ Resolve technical escalations and support defect management.
ā¢ Maintain and communicate a technical implementation roadmap.
ā¢ Lead workshops, contribute to best practices, and support training paths for team development.
ā¢ Assist with configuration migration and platform upgrades.
ā¢ Work within ServiceNow NOW learning framework and best practices
Technical Expertise:
ā¢ Deep experience with ServiceNow platform, Either FSO Dispute and CSM Implementations.
ā¢ Strong knowledge of Financial Services Data Model (banking, disputes, payments etc.).
ā¢ Proficient in ServiceNow scripting (JavaScript, HTML, CSS, XML), APIs (REST/SOAP), and UI development (Service Portal, widgets).
ā¢ Skilled in integrations using Integration Hub, SOAP, REST, Import Sets, and Transform Maps.
ā¢ Familiarity with DevOps practices, Git, Selenium, and Agile/CI/CD environments.
ā¢ Strong analytical, problem-solving, and UI design skills.
ā¢ Hands on experience in Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow
Qualifications:
ā¢ 15+ years of ServiceNow experience, including 2-4 years in solution implementation.
ā¢ Proven track record in designing and implementing FSO Dispute solutions.
ā¢ Experience working with enterprise architecture teams and Agile methodologies.
ā¢ Solid understanding of ITIL and service management frameworks.
ā¢ Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM etc.) plus FSO Dispute management Accreditation
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Location: Remote
Role Overview: Lead the technical vision and execution of ServiceNow solutions, with a focus on Financial Services Operations (FSO) Card Dispute Management and Customer Service Management (CSM). Collaborate across teams to design scalable, secure, and high-performing architectures aligned with business goals.
Key Responsibilities:
ā¢ Provide hands-on technical leadership and architectural guidance across ServiceNow implementations.
ā¢ Design high-level solution architectures and maintain detailed views of system integrations and platform health.
ā¢ Collaborate with Business Analysts and Developers to translate business needs into technical solutions.
ā¢ Ensure adherence to governance policies and licensing boundaries.
ā¢ Conduct configuration reviews, health scans, and sprint-based design/code reviews.
ā¢ Resolve technical escalations and support defect management.
ā¢ Maintain and communicate a technical implementation roadmap.
ā¢ Lead workshops, contribute to best practices, and support training paths for team development.
ā¢ Assist with configuration migration and platform upgrades.
ā¢ Work within ServiceNow NOW learning framework and best practices
Technical Expertise:
ā¢ Deep experience with ServiceNow platform, Either FSO Dispute and CSM Implementations.
ā¢ Strong knowledge of Financial Services Data Model (banking, disputes, payments etc.).
ā¢ Proficient in ServiceNow scripting (JavaScript, HTML, CSS, XML), APIs (REST/SOAP), and UI development (Service Portal, widgets).
ā¢ Skilled in integrations using Integration Hub, SOAP, REST, Import Sets, and Transform Maps.
ā¢ Familiarity with DevOps practices, Git, Selenium, and Agile/CI/CD environments.
ā¢ Strong analytical, problem-solving, and UI design skills.
ā¢ Hands on experience in Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow
Qualifications:
ā¢ 15+ years of ServiceNow experience, including 2-4 years in solution implementation.
ā¢ Proven track record in designing and implementing FSO Dispute solutions.
ā¢ Experience working with enterprise architecture teams and Agile methodologies.
ā¢ Solid understanding of ITIL and service management frameworks.
ā¢ Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM etc.) plus FSO Dispute management Accreditation
Apply tot his job
Apply To this Job