Solution Architect, Salesforce – Service Cloud Voice, Contact Center
Job Description:
• Identify how a client’s architecture fits together and provide strategic and technical advice
• Demonstrated pre-sales and engagement architecture experience, including leading solution design discussions, validating feasibility, and partnering with sales teams to craft technical proposals
• Understand business and technical requirements and translate these into technical solutions
• Analyze business processes and identify alternative solutions, assess the feasibility, and recommend new approaches typically seeking to exploit new technology components.
• Model processes, architecture, data structures, and information required to support client’s projects
• Develop enterprise-grade information architecture and processes which utilize realize the value of salesforce.com application technology
• Ensure both business strategy and technological rection are aligned
• Take a collaborative role in developing and enforcing a set of architecture and development libraries and whitepapers
• Set standards for programming tools and techniques and advise on their application and compliance
• Design integrations between Salesforce products and the clients’ architecture
• Support project managers in all stages of the software development process
• Assign work through the correct communication channels to technical consultants and monitor performance providing advice, guidance, and assistance
• Oversight of the development and configuration of solutions and ensuring quality delivery.
Requirements:
• Must have hands-on experience with Salesforce Contact Center, Service Cloud Voice, Amazon Connect
• 8 + Years in the Salesforce Ecosystem (minimum 2+ years of architecting within Salesforce) with enterprise architecture experience.
• Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions.
• Expert on multiple Salesforce Clouds product sets
• Familiar with several areas of Salesforce and the Force.com Platform e.g. Sales Cloud, Service Cloud, Force.com
• Previous experience as a consultant or developer in Salesforce Ecosystem and related technologies
• Ability to show integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers
• Demonstrated experience building a culture of engineering excellence (quality, security, performance, scalability, availability, etc.)
• Solid experience in HTML, CSS, and JavaScript
• Experience working in an Agile project environment
• Salesforce Certifications mandatory including Developer, Consultant and Architect
• Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements.
Benefits:
• Health insurance
• 401(k)
• Paid time off
• Medical
• Dental
• Vision
Apply Now
Apply Now
• Identify how a client’s architecture fits together and provide strategic and technical advice
• Demonstrated pre-sales and engagement architecture experience, including leading solution design discussions, validating feasibility, and partnering with sales teams to craft technical proposals
• Understand business and technical requirements and translate these into technical solutions
• Analyze business processes and identify alternative solutions, assess the feasibility, and recommend new approaches typically seeking to exploit new technology components.
• Model processes, architecture, data structures, and information required to support client’s projects
• Develop enterprise-grade information architecture and processes which utilize realize the value of salesforce.com application technology
• Ensure both business strategy and technological rection are aligned
• Take a collaborative role in developing and enforcing a set of architecture and development libraries and whitepapers
• Set standards for programming tools and techniques and advise on their application and compliance
• Design integrations between Salesforce products and the clients’ architecture
• Support project managers in all stages of the software development process
• Assign work through the correct communication channels to technical consultants and monitor performance providing advice, guidance, and assistance
• Oversight of the development and configuration of solutions and ensuring quality delivery.
Requirements:
• Must have hands-on experience with Salesforce Contact Center, Service Cloud Voice, Amazon Connect
• 8 + Years in the Salesforce Ecosystem (minimum 2+ years of architecting within Salesforce) with enterprise architecture experience.
• Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions.
• Expert on multiple Salesforce Clouds product sets
• Familiar with several areas of Salesforce and the Force.com Platform e.g. Sales Cloud, Service Cloud, Force.com
• Previous experience as a consultant or developer in Salesforce Ecosystem and related technologies
• Ability to show integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers
• Demonstrated experience building a culture of engineering excellence (quality, security, performance, scalability, availability, etc.)
• Solid experience in HTML, CSS, and JavaScript
• Experience working in an Agile project environment
• Salesforce Certifications mandatory including Developer, Consultant and Architect
• Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements.
Benefits:
• Health insurance
• 401(k)
• Paid time off
• Medical
• Dental
• Vision
Apply Now
Apply Now