Software Implementation Consultant
Job Description:
• Own end-to-end implementation projects, from kickoff through go-live and post-launch transition
• Develop and maintain project plans, timelines, milestones, and dependencies
• Manage scope, risks, assumptions, and change requests
• Lead internal and external status meetings and provide clear, proactive communication
• Coordinate cross-functional teams (Sales, Product, Development, Support, and Customer Success)
• Ensure projects are delivered on time, within scope, and aligned to customer goals
• Partner with customers to understand business requirements, workflows, and success criteria
• Translate customer needs into system configuration and implementation plans
• Configure the platform, guide data migration, and validate integrations (as applicable)
• Lead solution walkthroughs, testing cycles, and user acceptance testing (UAT)
• Deliver customer training sessions and adoption support
• Act as a subject-matter expert on the product during implementation
• Serve as the primary customer point of contact during implementation
• Build strong relationships with customer project sponsors and day-to-day contacts
• Set expectations clearly and manage escalations professionally
• Ensure a smooth handoff to Customer Success or Support post-implementation
• Identify implementation risks, patterns, and improvement opportunities
• Contribute to implementation playbooks, templates, and best practices
• Provide feedback to Product and Engineering based on customer experience
Requirements:
• 2–4+ years of experience in project management, implementation consulting, or professional services
• Experience implementing SaaS or enterprise software solutions
• Strong project management skills (planning, risk management, stakeholder communication)
• Customer-facing consulting experience with complex or multi-stakeholder accounts
• Ability to balance structure with flexibility in fast-moving environments
• Excellent written and verbal communication skills.
Benefits:
• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family’s needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)
Apply tot his job
Apply To this Job
• Own end-to-end implementation projects, from kickoff through go-live and post-launch transition
• Develop and maintain project plans, timelines, milestones, and dependencies
• Manage scope, risks, assumptions, and change requests
• Lead internal and external status meetings and provide clear, proactive communication
• Coordinate cross-functional teams (Sales, Product, Development, Support, and Customer Success)
• Ensure projects are delivered on time, within scope, and aligned to customer goals
• Partner with customers to understand business requirements, workflows, and success criteria
• Translate customer needs into system configuration and implementation plans
• Configure the platform, guide data migration, and validate integrations (as applicable)
• Lead solution walkthroughs, testing cycles, and user acceptance testing (UAT)
• Deliver customer training sessions and adoption support
• Act as a subject-matter expert on the product during implementation
• Serve as the primary customer point of contact during implementation
• Build strong relationships with customer project sponsors and day-to-day contacts
• Set expectations clearly and manage escalations professionally
• Ensure a smooth handoff to Customer Success or Support post-implementation
• Identify implementation risks, patterns, and improvement opportunities
• Contribute to implementation playbooks, templates, and best practices
• Provide feedback to Product and Engineering based on customer experience
Requirements:
• 2–4+ years of experience in project management, implementation consulting, or professional services
• Experience implementing SaaS or enterprise software solutions
• Strong project management skills (planning, risk management, stakeholder communication)
• Customer-facing consulting experience with complex or multi-stakeholder accounts
• Ability to balance structure with flexibility in fast-moving environments
• Excellent written and verbal communication skills.
Benefits:
• Generous time off programs
• Medical/dental coverage, retirement (with employer match)
• Parental leave plans for all family types
• Job shadowing programs and one-on-one coaching opportunities
• Tuition reimbursement for continuing education, advanced degrees, and certifications
• Remote-first and flexible work schedule to fit your family’s needs
• Monthly stipend to make your home office more comfortable, productive, and successful
• Corporate wellness and personalized preventative mental health care programs
• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)
Apply tot his job
Apply To this Job