Software Implementation Consultant

Job Description: • Develop and maintain product expertise and a deep understanding of our clients and their workflows • Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows • Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps • Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices • Identify, develop, and share best practices that enable clients to achieve their business goals and objectives • Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization • Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs Requirements: • Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients • Troubleshooting, analytical, and problem solving skills • Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships • Ability to quickly think through novel challenges, juggle multiple tasks in high-pressure situations, and drive process change • Strong work ethic • 1+ years experience in a software implementation role • Bonus: experience with SQL or other relational databases Benefits: • Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy. • Internal Advancement Opportunities