Social Commerce Specialist / Manager, TikTok Shop Ops

SuperOrdinary is a dynamic growth partner and marketplace expert, connecting exciting consumer brands with creators and consumers worldwide. The Social Commerce Specialist / Manager will be responsible for the day-to-day execution across social commerce channels, driving brand growth and managing creator operations. Responsibilities Own day-to-day execution across the TikTok Shop backend, including campaign setup, shop management and monitoring, product setup, sampling workflows in-system, content tracking, and GMV delivery Manage creator outreach and communication, maintain ongoing creator relationships, and coordinate affiliate and paid collaboration programs from sourcing, briefing through posting Track key metrics (GMV, traffic, conversion, CTR, CTOR, content volume, etc.), conduct funnel analysis, and surface insights to improve performance Executing assortment launches, promotions, pricing updates, and campaign registrations in close collaboration with the Brand Lead Work with ads, creative, operations, and external partners to ensure smooth execution and alignment across initiatives Maintain accurate performance reporting, trackers, and internal documentation; support weekly and monthly reporting for internal teams and brand partners Help monitor inventory status, shop health, product listings, and campaign readiness; proactively flag risks or issues Oversee VA execution related to creator communication, sample management, data entry, and operational support; ensure accuracy and timeliness Skills 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, e-commerce operations, or digital marketing (level based on scope and ownership) Hands-on experience with TikTok Shop strongly preferred Comfortable working with performance data, spreadsheets, and dashboards; able to translate data into actionable insights Highly organized with strong attention to detail; able to manage multiple brands, campaigns, and timelines simultaneously Understanding of creator workflows, affiliate mechanics, and content-driven commerce dynamics Strong written and verbal communication skills; able to coordinate effectively with internal teams, creators, and brand partners Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment Willingness to learn across both analytical/operational and creative/creator-facing workstreams as business needs evolve Experience with other platforms (Amazon, Shopify, DTC, marketplaces) is a plus Benefits Flexible PTO Paid holidays Paid sick leave 401K plan Outstanding medical, dental, and vision insurance Hybrid Work Environment Bi-weekly team lunches A kitchen stocked with snacks Company Overview SuperOrdinary is the distributor of coveted beauty and cosmetics brands. It was founded in 2017, and is headquartered in Los Angeles, California, USA, with a workforce of 501-1000 employees. Its website is