Site Reliability Engineer (SRE)
Role Description:
SRE will work within the Video Network division to design, build, operate our next generation Video Cloud platform, driving efficiency, reliability and scalability across our cloud infrastructure. Will work primarily on AWS with opportunities to expand across multi-cloud (Azure, GCP).
Deliverables:
Deploy solutions in POC, Staging, Production environments, ensuring reliability & scalabilityLead/support customer onboarding, including environment setup and configurationProvide tech support to partners/customers on Synamedia technologies, products & solutionsTroubleshoot resolve moderate to complex tech issues, ensuring timely resolution & customer satisfactionReplicate/analyze issues in a controlled lab environment to validate fixes and improvementsDocument tech solutions & best practices, contributing to internal knowledge bases & support documentationDeliver tech presentations & cross-training sessions to internal/external stakeholdersCollaborate closely with cross-functional teams (Engineering, Sales, and Product Management) to enhance product quality and customer experienceFoster teamwork by actively sharing insights & collaborating with peers toward common objectivesDemonstrate a continuous commitment to technical excellence, innovation, and learning
Responsibilities:
Design, build, and operate scalable and secure Cloud infrastructure solutions across AWS, Azure, or GCPManage and resolve Service Requests, Incidents, Problems, and Change Requests related to Cloud environmentsAnalyze complex technical issues, propose effective solutions and communicate recommendations clearly to stakeholdersDrive automation across the infrastructure — develop tools, scripts, and pipelines to minimize manual intervention and improve operational efficiencyMonitor system performance and anticipate scaling needs to ensure service stability under varying workloadsImplement and maintain monitoring and observability frameworks to proactively detect and remediate system anomaliesCreate and maintain documentation, including architecture diagrams, runbooks, and knowledge base articlesDefine and track key metrics for Cloud resource utilization, performance, and cost efficiency.Build cost-optimization dashboards and automation to visualize and control cloud spend at both infrastructure and Kubernetes levelsCollaborate with development and operations teams to enhance CI/CD pipelines, ensuring smooth deployments and high availabilityContinuously research and adopt emerging tools, frameworks, and best practices in Cloud and DevOps
Soft Skills:
Analytical and troubleshooting skillsEager to learn. Technical aptitude to assimilate new learning quickly (essential)Excellent written and verbal communication skills (essential)Flexible: Very able to adapt to a changing environment (essential)Able to take initiative and drive change (essential)Performs well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)Capacity and passion to help customers. Good customer engagement (essential)
Customer facing skills, negotiations, customer satisfaction, clear verbal, written and presentation communication skillsHighly organized with ability to manage multiple projects & escalations in fast paced environment
Apply Now
SRE will work within the Video Network division to design, build, operate our next generation Video Cloud platform, driving efficiency, reliability and scalability across our cloud infrastructure. Will work primarily on AWS with opportunities to expand across multi-cloud (Azure, GCP).
Deliverables:
Deploy solutions in POC, Staging, Production environments, ensuring reliability & scalabilityLead/support customer onboarding, including environment setup and configurationProvide tech support to partners/customers on Synamedia technologies, products & solutionsTroubleshoot resolve moderate to complex tech issues, ensuring timely resolution & customer satisfactionReplicate/analyze issues in a controlled lab environment to validate fixes and improvementsDocument tech solutions & best practices, contributing to internal knowledge bases & support documentationDeliver tech presentations & cross-training sessions to internal/external stakeholdersCollaborate closely with cross-functional teams (Engineering, Sales, and Product Management) to enhance product quality and customer experienceFoster teamwork by actively sharing insights & collaborating with peers toward common objectivesDemonstrate a continuous commitment to technical excellence, innovation, and learning
Responsibilities:
Design, build, and operate scalable and secure Cloud infrastructure solutions across AWS, Azure, or GCPManage and resolve Service Requests, Incidents, Problems, and Change Requests related to Cloud environmentsAnalyze complex technical issues, propose effective solutions and communicate recommendations clearly to stakeholdersDrive automation across the infrastructure — develop tools, scripts, and pipelines to minimize manual intervention and improve operational efficiencyMonitor system performance and anticipate scaling needs to ensure service stability under varying workloadsImplement and maintain monitoring and observability frameworks to proactively detect and remediate system anomaliesCreate and maintain documentation, including architecture diagrams, runbooks, and knowledge base articlesDefine and track key metrics for Cloud resource utilization, performance, and cost efficiency.Build cost-optimization dashboards and automation to visualize and control cloud spend at both infrastructure and Kubernetes levelsCollaborate with development and operations teams to enhance CI/CD pipelines, ensuring smooth deployments and high availabilityContinuously research and adopt emerging tools, frameworks, and best practices in Cloud and DevOps
Soft Skills:
Analytical and troubleshooting skillsEager to learn. Technical aptitude to assimilate new learning quickly (essential)Excellent written and verbal communication skills (essential)Flexible: Very able to adapt to a changing environment (essential)Able to take initiative and drive change (essential)Performs well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)Capacity and passion to help customers. Good customer engagement (essential)
Customer facing skills, negotiations, customer satisfaction, clear verbal, written and presentation communication skillsHighly organized with ability to manage multiple projects & escalations in fast paced environment
Apply Now