Site Reliability Engineer - Identity and Platform Services

OMERS is a purpose-driven, dynamic, and sustainable pension plan that seeks a Site Reliability Engineer to support and operate customer identity and enterprise platform services. The role focuses on Customer Identity & Access Management (CIAM) solutions, ensuring platform reliability and security while collaborating with various teams to enhance operational efficiency. Responsibilities Support the day-to-day operations and reliability of CIAM and related enterprise platforms Monitor, troubleshoot, and resolve authentication, authorization, and integration issues across environments Provide operational support for Ping Identity platforms and associated identity services Assist with configuration, deployment, and maintenance of SSO, MFA, and federation integrations Support identity and access flows using SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) Participate in incident management, root cause analysis (RCA), and post-incident reviews Work with DevOps teams to support CI/CD pipelines and improve platform reliability Contribute to automation, monitoring, and alerting using scripts or existing tooling Collaborate with application and integration teams supporting enterprise platforms and external services Maintain operational documentation, runbooks, and standard operating procedures Follow security and compliance best practices related to identity and access management Skills 1–2 years of experience in SRE, DevOps, platform engineering, or production support roles Basic to intermediate understanding of CIAM or IAM concepts Hands-on exposure to Ping Identity or similar identity platforms (e.g., Okta, Auth0, Azure AD B2C, ForgeRock) Working knowledge of authentication and authorization protocols: SAML 2.0, OAuth 2.0, OpenID Connect (OIDC) Familiarity with cloud platforms (GCP, Azure, or AWS) and web-based applications Understanding of REST APIs, JSON, and HTTP/S fundamentals Experience supporting production systems, including monitoring, alerting, and incident response Basic scripting or automation experience using Python, PowerShell, or similar Working knowledge of Linux fundamentals and system troubleshooting Strong communication skills and ability to collaborate with cross-functional teams Demonstrated enthusiasm for learning new technologies and adapting to evolving platform and business requirements Exposure to CIAM, IAM, or security-focused platforms Familiarity with SRE or DevOps practices such as monitoring, SLIs/SLOs, and on-call support Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps Basic understanding of infrastructure-as-code concepts (e.g., Terraform) Awareness of security and compliance concepts related to identity and access management Interest in growing into CIAM engineering, platform reliability, or security engineering roles Benefits Annual Incentive Award pursuant to our Short-term Incentive plan Long-Term Incentive plan Group benefits Retirement plans Company Overview Founded in 1962, OMERS is one of Canada’s largest defined benefit pension plans, with C$140.7 billion in net assets as at June 30, 2025. It was founded in 1962, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is