Site of Care Support Representative

Job Description: • Responsible for reviewing and coordinating in-bound Site of Care referrals for infusion patients • Support the Site of Care department by processing incoming referrals received from the precertification department • Communicate with and support internal and external partners • Review insurance benefits (both medical and pharmacy) • Claim history review • Maintain complete, timely, and accurate documentation of all referral requests in CRM • Handle precertification vendor changes • Communicate with physicians’ offices • Assist with escalating issues to clinical and leadership team(s) as needed Requirements: • Excellent verbal and written communication and interpersonal skills • Ability to maintain patient confidentiality • Demonstrated sense of urgency with assignments • Ability to maintain confidentiality of information • Proficient computer skills and the ability to navigate in a Windows based environment • Ability to follow directions, as well as multi-task • Ability to quickly learn new computer applications • Seeks ways to collaborate and reach consensus with peers • Actively works to build strong working relationships • Able to customize messages and delivery to broader audiences • Demonstrated problem-solving ability and attention to detail • Proficient in Microsoft Excel and Outlook • Self motivated • Proven organizational and time management skills • High accuracy and attention to detail Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access • Many other benefits depending on eligibility Apply tot his job