Short Term Disability Analyst

The Hartford is an insurance company committed to making a difference and helping others achieve their goals. They are seeking an Ability Analyst to manage short-term disability and absence claims, ensuring timely and accurate benefit determinations while collaborating with various stakeholders. The role emphasizes empathetic service and sound decision-making throughout the claims process.ResponsibilitiesInvestigate and manage short‑term disability and absence claims by gathering and evaluating information from claimants, employers, and medical providersAnalyze medical, vocational, financial, and claim‑related information to support accurate initial and ongoing benefit determinationsGuide customers through the disability and recovery process, focusing on functional abilities, clear expectations, and supportive communicationMaintain professional written and verbal communications with internal and external partners to deliver timely, customer‑centered outcomesApply critical thinking, sound judgment, and analytical reasoning to assess risk, resolve issues, and make consistent claim decisionsCollaborate effectively in a fast‑paced, team‑based environment to retrieve, evaluate, and relay claim‑related informationLeverage technology responsibly to manage claims efficiently, understand the role of technology while applying appropriate judgement, remain aware of potential risks, and support quality outcomesDemonstrate empathy and emotional intelligence when navigating difficult conversations and complex situationsAdapt to change, learn new concepts and tools, and support continuous improvement in an evolving business environmentUnderstand how claim decisions interact with other benefit programs to anticipate customer needs and provide accurate guidanceSkillsHigh School Diploma or GED requiredProficiency with Microsoft Office and the ability to navigate multiple systems simultaneouslyStrong time management and organizational skills, with the ability to manage competing prioritiesAbility work effectively in a structured, inclusive, and collaborative team environmentAssociate or Bachelor's degree preferred but not required1+ years of customer service experience preferred but not requiredMedical, clinical, or vocational background is a plus but not requiredBenefitsShort-term or annual bonusesLong-term incentivesOn-the-spot recognitionCompany OverviewThe Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.