Shop Support Manager
Job Title: Shop Support Manager (Field Operations) GTA - RemoteTommy Gun’s is rapidly expanding global franchise that currently operates over 90 barbershops in Canada with locations in the US, Australia and New Zealand too. We’re growing fast, and we’re looking for someone who wants to grow with it.This is not a sit-behind-a-desk role. You’ll be in shops, working with franchisees, solving real problems, and driving results where it actually matters.If you’re the type of person who:Takes initiative without being askedMoves fast and figures things outBuilds relationships quicklyWants to own outcomes, not just tasksKeep reading.What you’ll actually doThis role is about execution.Work directly with Business Owners to improve shop performanceGet into locations regularly, build trust, and influence behaviourIdentify gaps in operations, service, and sales, then fix themDrive revenue through better execution of the model (service, retail, experience)Hold people accountable without damaging relationshipsSupport rollout of new programs and initiativesUse data (NPS, sales, KPIs) to guide decisions and actionNPS is a core driver of growth and guest loyalty in our systemWhat success looks likeShops run tighter, cleaner, and more consistentlySales improve through better execution, not just trafficBusiness Owners trust you and actually listen to youYou become the go-to person in your regionWho this is forThis is not a “wait for direction” role.You’ll do well if you:Are early in your career but hungry to grow fastHave strong people instincts and aren’t afraid of tough conversationsCan walk into a shop and immediately see what’s brokenTake ownership without needing constant oversightLike being in the field more than behind a deskExperience2–5 years in retail, hospitality, or service-based operationsMulti-unit experience is a bonus, not requiredStrong communication and relationship-building skillsComfortable with travel across the GTA and eastern CanadaWhy this role is differentYou’ll work directly with operators and see the impact of your workYou’ll learn how a franchise system actually runsYou’ll have a clear path to grow into more senior rolesYou won’t be stuck in meetings all dayComp & detailsSalary: ~$65,000Remote, with regular travel to shops across the GTA, eastern Canada as well as visits to our head office in Kelowna, BCHealth benefits, RRSP matching, and product perks