ServiceNow Senior Engineer

Company: WillWare Technologies
Role: ServiceNow Senior Engineer
Experience: 4+ Years
Work Location: Remote

Job Description:
We are looking for skilled ServiceNow professionals to design and develop an advanced employee portal with AI-driven capabilities.
Scope of Work

1. Design & Development


End-to-end design and development of the main ServiceNow portal and sub-portals
Implementation in a non-production (POC) environment


2. UI/UX Design


Build an intuitive, user-friendly interface
Ensure responsiveness across desktop and mobile devices


3. Process Orchestration


Implement workflows and orchestration within ServiceNow
Utilize existing platform capabilities and licenses


4. Functional Prototype (POC)


Develop universal ticketing functionality
Integrate AI-driven features for employee service requests and queries


Key Technical Areas


Parent portal homepage development
Department-specific sub-portals and UI pages
Approvals page (pending & completed approvals tracking)
Employee Center / Employee Center Pro
Universal Ticketing across departments
Dashboards, reports, and data visualizations
NowAssist AI (integrated with Knowledge Base, SharePoint, and external sources)
Process orchestration for selected services
Fulfiller workspace, dashboards, and reporting
Mobile-ready portal accessible from non-corporate devices
SharePoint integration


Required Skills


Certified ServiceNow professional
Strong hands-on experience in:

Employee Center / Employee Center Pro
NowAssist AI
ServiceNow Portal Development
Workflow & Process Automation


Experience with integrations (especially SharePoint)
Good understanding of UI/UX best practices


Apply Now