ServiceNow Product Manager
Company Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of what we do:
UK & Ireland's premier AWS, Microsoft & Oracle partner
3300+ strong, €350/£300m revenue business
10+ years as a Great Place to Work in Ireland & UK
Best Workplace for Women in the UK & Ireland by GPTW
Best Workplace for Wellbeing in the UK by GPTW
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.
Job Description
This is a 'ServiceNow Product Manager' position, essentially owning the platform and acting as the interface between the business from a delivery perspective and the managed service provider from a support / development / strategy perspective. Typical responsibilities and skills would include;
Product Strategy & Vision
Define and own the product vision for specific ServiceNow domains (e.g. ITSM, CSM,)
Align the platform roadmap with business strategy, customer needs, and organisational priorities.
Translate high‑level goals into clear product objectives, KPIs, and success measures
Roadmap & Backlog Ownership
Own the product roadmap, balancing
o Technical debt
o Platform upgrades
o New capability development
o Regulatory / security requirements
Maintain and prioritise the product backlog (epics, features, enhancements)
Stakeholder Management
Act as the primary interface between:
o Business stakeholders
o Service owners
o Delivery teams (developers, admins, testers)
Run product forums, roadmap reviews, and prioritisation sessions
Demand & Intake Management
Define and manage demand intake processes (ideas, enhancements, change requests)
Ensure consistency and transparency in prioritisation decisions
Platform Governance & Standards
Ensure adherence to:
o Platform design standards
o Data model integrity
o Naming conventions
o Reuse and configuration-over-customisation principles
Guard against platform sprawl and unmanaged customisation
Partner with architects on technical direction and guardrails
Adoption & Enablement
Drive user adoption through:
o Feature communication
o Training and enablement plans
o Feedback loops
Measure adoption and adjust roadmap accordingly
Qualifications
Strong working knowledge of
ServiceNow architecture (single instance, scoped apps, update sets)
Configuration vs customisation best practice
ACLs, roles, groups, and data security
Integration patterns (REST, MID Server concepts)
Performance considerations and technical debt risks
Experience with ServiceNow reporting and Platform Analytics
Comfort translating metrics into business outcomes
Understanding of data quality, imports, and CMDB health
Additional Information
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.
Version 1 is an equal opportunities employer.
We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring.
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address] at Version 1. We will consider all requests carefully, respectfully and confidentially.
Version 1 is an equal opportunities employer.
We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.
Video links:
https://www.youtube.com/watch?v=F_d3ELTH5zo
Department: Services Reliability Group
Apply To This Job
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of what we do:
UK & Ireland's premier AWS, Microsoft & Oracle partner
3300+ strong, €350/£300m revenue business
10+ years as a Great Place to Work in Ireland & UK
Best Workplace for Women in the UK & Ireland by GPTW
Best Workplace for Wellbeing in the UK by GPTW
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.
Job Description
This is a 'ServiceNow Product Manager' position, essentially owning the platform and acting as the interface between the business from a delivery perspective and the managed service provider from a support / development / strategy perspective. Typical responsibilities and skills would include;
Product Strategy & Vision
Define and own the product vision for specific ServiceNow domains (e.g. ITSM, CSM,)
Align the platform roadmap with business strategy, customer needs, and organisational priorities.
Translate high‑level goals into clear product objectives, KPIs, and success measures
Roadmap & Backlog Ownership
Own the product roadmap, balancing
o Technical debt
o Platform upgrades
o New capability development
o Regulatory / security requirements
Maintain and prioritise the product backlog (epics, features, enhancements)
Stakeholder Management
Act as the primary interface between:
o Business stakeholders
o Service owners
o Delivery teams (developers, admins, testers)
Run product forums, roadmap reviews, and prioritisation sessions
Demand & Intake Management
Define and manage demand intake processes (ideas, enhancements, change requests)
Ensure consistency and transparency in prioritisation decisions
Platform Governance & Standards
Ensure adherence to:
o Platform design standards
o Data model integrity
o Naming conventions
o Reuse and configuration-over-customisation principles
Guard against platform sprawl and unmanaged customisation
Partner with architects on technical direction and guardrails
Adoption & Enablement
Drive user adoption through:
o Feature communication
o Training and enablement plans
o Feedback loops
Measure adoption and adjust roadmap accordingly
Qualifications
Strong working knowledge of
ServiceNow architecture (single instance, scoped apps, update sets)
Configuration vs customisation best practice
ACLs, roles, groups, and data security
Integration patterns (REST, MID Server concepts)
Performance considerations and technical debt risks
Experience with ServiceNow reporting and Platform Analytics
Comfort translating metrics into business outcomes
Understanding of data quality, imports, and CMDB health
Additional Information
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.
Version 1 is an equal opportunities employer.
We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring.
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address] at Version 1. We will consider all requests carefully, respectfully and confidentially.
Version 1 is an equal opportunities employer.
We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.
Video links:
https://www.youtube.com/watch?v=F_d3ELTH5zo
Department: Services Reliability Group
Apply To This Job