ServiceNow HR Service Delivery (HRSD) Developer
• *Job Description**
The HR Service Delivery (HRSD) Developer is a member of the HR Technology team and responsible for implementation and evolution of the ServiceNow HRSD platform. This role will be responsible for delivery of seamless and intelligent employee experiences using the ServiceNow HRSD platform.
The developer works closely with People Services, HR Technology and IT stakeholders to implement scalable solutions and responsible for executing to the HRSD product roadmap, aligning with HR organization goals and helping maximize value from investments in ServiceNow, Workday HCM and Agentic AI platforms such as Moveworks.
• *What You'll Do**
• Customize HRSD suite including HR Case Management, Lifecycle Events, Document Management, Employee Center Pro.
• Build and maintain HR Services, Case Types, Templates, Topic Categories, and Catalog Items.
• Develop flows and subflows using Flow Designer.
• Implement HR-specific components like Employee Document Management and HR Criteria. Create custom widgets, portals, or components as needed.
• Partner with HR stakeholders to gather requirements and create ServiceNow solutions and enhancement following best practices.
• Conduct demos and technical design walkthroughs.
• Collaborate with platform developers and architects across modules to ensure compliance and seamless functionality.
• Work with IT and other HRTO team members to integrate NOW HRSD with Workday HCM and other systems.
## Your Skills and Abilities (Required Qualifications)
• 3+ years of experience developing in ServiceNow, with at least 2 years focused on HRSD module development.
• Solid understanding of ServiceNow data model and platform architecture.
• Strong consulting and communication skills to engage stakeholders, ask the right questions, and simplify complex concepts.
• Agile/Scrum experience esp with Jira.
• Understanding of regional HR compliance and service variations.
## Compensation The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
• The salary range for this role is $105,600 – 140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
• *About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
• *Why Join Us**
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
• *Benefits Overview**
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .
• *Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
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The HR Service Delivery (HRSD) Developer is a member of the HR Technology team and responsible for implementation and evolution of the ServiceNow HRSD platform. This role will be responsible for delivery of seamless and intelligent employee experiences using the ServiceNow HRSD platform.
The developer works closely with People Services, HR Technology and IT stakeholders to implement scalable solutions and responsible for executing to the HRSD product roadmap, aligning with HR organization goals and helping maximize value from investments in ServiceNow, Workday HCM and Agentic AI platforms such as Moveworks.
• *What You'll Do**
• Customize HRSD suite including HR Case Management, Lifecycle Events, Document Management, Employee Center Pro.
• Build and maintain HR Services, Case Types, Templates, Topic Categories, and Catalog Items.
• Develop flows and subflows using Flow Designer.
• Implement HR-specific components like Employee Document Management and HR Criteria. Create custom widgets, portals, or components as needed.
• Partner with HR stakeholders to gather requirements and create ServiceNow solutions and enhancement following best practices.
• Conduct demos and technical design walkthroughs.
• Collaborate with platform developers and architects across modules to ensure compliance and seamless functionality.
• Work with IT and other HRTO team members to integrate NOW HRSD with Workday HCM and other systems.
## Your Skills and Abilities (Required Qualifications)
• 3+ years of experience developing in ServiceNow, with at least 2 years focused on HRSD module development.
• Solid understanding of ServiceNow data model and platform architecture.
• Strong consulting and communication skills to engage stakeholders, ask the right questions, and simplify complex concepts.
• Agile/Scrum experience esp with Jira.
• Understanding of regional HR compliance and service variations.
## Compensation The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
• The salary range for this role is $105,600 – 140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
• *About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
• *Why Join Us**
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
• *Benefits Overview**
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .
• *Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
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