ServiceNow Exterprise Architect - Federal IT Program (Remote)

About the Role:

We are seeking a highly experienced ServiceNow Architect to lead the architecture, design, and implementation of enterprise-wide solutions on the ServiceNow platform. You will provide hands-on technical leadership across multiple functional areas including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine, driving strategic platform decisions in support of a large federal program.

Key Responsibilities:
• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Serve as the technical SME on platform capabilities including:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Security Operations (SecOps)
• Strategic Portfolio Management (SPM)
• Integrated Risk Management (IRM)
• HR Service Delivery (HRSD)
• App Engine and Automation Engine
• CMDB and CSDM
• Design integrations using Integration Hub, REST APIs, and custom spokes.
• Guide developers and administrators, ensuring alignment with best practices and federal security requirements.
• Oversee technical design documentation, architecture diagrams, and configuration standards.
• Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery.

Qualifications:
• 7+ years of hands-on ServiceNow experience, including 4+ years in an architect-level role.
• BS/BA in related field (Business Management, Computer Science, or Software Engineering)
• ServiceNow Certified Technical Architect (CTA)
• Experience maintaining, enhancing, and creating workflows, functions and configurations within the ServiceNow environment.
• Experience in establishing technical governance processes.
• Experience in evaluating strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.
• Experience in analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions aligned with business objectives.
• Experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage ServiceNow functionality.
• Experience creating Architectural Blueprints for Federal agencies.
• Experience leading ServiceNow version upgrades
• Deep technical expertise across the ServiceNow ecosystem with a strong understanding of platform architecture.
• Proven experience delivering complex solutions in a federal environment.
• Experience designing and implementing App Engine Studio, Flow Designer, Integration Hub, and Predictive Intelligence.
• Strong knowledge of CMDB and CSDM.
• Familiarity with DevOps, Agile delivery, and CI/CD integration with ServiceNow.

Preferred Certifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist in one or more modules (e.g., ITSM, ITOM, SecOps, IRM)
• ITIL v4 Foundation
• PMP

Additional Requirements:
• Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)
• Must be able to obtain and maintain clearance

Clearance Preferences:
• Active CFPB Public Trust
• Active Federal Public Trust from a Federal Agency

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