ServiceNow Engagement Manager / Program Manager - Remote US Position (occasional travel as needed)
About the position NTT DATA is seeking a seasoned Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients. This role combines delivery leadership, client relationship management, financial accountability, and Agile/Scrum mastery. The ideal candidate will have deep experience with ServiceNow implementations and will serve as a trusted advisor and delivery lead across multiple workstreams. Responsibilities • Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets. • Manage multiple concurrent engagements, each with distinct scope and complexity. • Oversee project planning, execution, and governance using Agile and Scrum methodologies. • Facilitate sprint planning, backlog grooming, and retrospectives; serve as Scrum Master for delivery teams. • Build and maintain strong executive-level relationships with clients, acting as the primary point of contact for delivery. • Host client workshops to gather requirements, align expectations, and drive consensus on delivery plans. • Ensure high levels of client satisfaction and proactively address risks and escalations. • Manage project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking. • Review and approve Statements of Work (SOWs), change orders, and resource allocations. • Monitor utilization and ensure delivery teams are aligned with financial targets. • Provide strategic guidance on ServiceNow platform capabilities across modules such as ITSM, ITOM, HRSD, CSM, and GRC. • Collaborate with technical leads and architects to ensure solution integrity and platform scalability. • Support platform governance, roadmap development, and value realization initiatives. Requirements • 10+ years of project and delivery management experience in IT consulting. • 5+ years of hands-on experience with ServiceNow implementations. • Proven ability to lead Agile/Scrum teams and facilitate client workshops. • Strong financial acumen with experience managing multimillion-dollar budgets. • Excellent communication, stakeholder engagement, and conflict resolution skills. • PMP or equivalent required, CSA and/or 1 CIS-(any) preferred. Benefits • Flexible, remote-friendly work environment with growth opportunities. • Opportunity to lead high-impact digital transformation initiatives across industries. • Collaborate with top-tier clients and cutting-edge ServiceNow solutions. • Be part of a culture that values innovation, excellence, and continuous improvement. Apply tot his job