ServiceNow Developer
Overview
We’re looking for a ServiceNow Developer to take ownership of an existing ServiceNow (ITSM) implementation that is currently underperforming and slow to evolve.
The foundation of the application is already built, but it requires: Optimization, faster execution of feature requests, improved reporting, templates, and dashboards, and stronger communication across teams and with the client. This role is highly client-facing and requires someone who can bridge development and production, clearly communicate progress, and deliver on a structured development plan.
Contract Context
Full-Time Contract runs through November 2025 with likely extension into Option Year - 2027
Looking for someone who can stabilize and scale the platform long-term
Must be US Citizen and US based
Responsibilities
Optimize & Expand Existing ServiceNow Application
Take an existing custom-built project analysis tool and fully translate and enhance it within ServiceNow
Improve current functionality, performance, and usability
Own ongoing feature requests and enhancements
Build out missing capabilities such as: Templates, reporting, dashboards, and widgets / Service Portal components
Drive Development to Production Execution
Work across development and production environments
Collaborate with: Internal ServiceNow developer and client-side ServiceNow support team
Ensure faster turnaround on feedback and requests (current major gap)
Manage update sets, testing, and deployments efficiently
Build a Scalable, Integrated System
Integrate ServiceNow with: CMMS systems, BUILDER SMS, and other facilities / maintenance platforms
Support data flow, data quality, and system reliability
Experience integrating with CMS platforms and facilities systems (Nice to have)
Own Communication & Client Experience
Act as a primary point of contact for a highly technical government client
Clearly communicate: What is being worked on, when it will be delivered, and progress
Confidently answer technical questions in real time
Documentation, Training & Visibility
Create: Training materials and documentation for future developers
Ensure work is transparent, trackable, and well-documented
Take pride in delivering work that is clean, structured, and presentable
What Success Looks Like
Feedback from the client is implemented quickly (not weeks/months)
Clear development schedules are communicated and followed
Reporting, templates, and dashboards are fully functional
Collaboration between teams becomes smooth and responsive
The ServiceNow platform becomes a reliable, scalable system—not a bottleneck
Required Experience
3+ years of ServiceNow Development experience
Strong experience with ServiceNow ITSM
Proven ability to:Build and optimize custom applications
Develop Service Portal pages, widgets, and workflows
Experience working across dev → test → production environments
Strong understanding of:Data integrations
System architecture
Update sets and deployment processes
Nice to Haves
Experience with: Facilities / maintenance systems (CMMS, BUILDER SMS), Government or regulated environments, and CMS integrations
ServiceNow Certifications: Certified Application Developer and Certified Implementation Specialist
Soft Skills (Critical for This Role)
Clear, proactive communicator (this is a current pain point)
Able to work quickly and respond in real-time environments
Comfortable working directly with technical stakeholders
Highly organized with strong follow-through
Takes ownership and pride in delivering high-quality work
Client
Client is engaged in a long-term contract with the U.S. Department of Veterans Affairs to develop and implement a new facilities assessment program on a national scale. This project will support the modernization and strategic planning of healthcare infrastructure across the country.
Apply To This Job
We’re looking for a ServiceNow Developer to take ownership of an existing ServiceNow (ITSM) implementation that is currently underperforming and slow to evolve.
The foundation of the application is already built, but it requires: Optimization, faster execution of feature requests, improved reporting, templates, and dashboards, and stronger communication across teams and with the client. This role is highly client-facing and requires someone who can bridge development and production, clearly communicate progress, and deliver on a structured development plan.
Contract Context
Full-Time Contract runs through November 2025 with likely extension into Option Year - 2027
Looking for someone who can stabilize and scale the platform long-term
Must be US Citizen and US based
Responsibilities
Optimize & Expand Existing ServiceNow Application
Take an existing custom-built project analysis tool and fully translate and enhance it within ServiceNow
Improve current functionality, performance, and usability
Own ongoing feature requests and enhancements
Build out missing capabilities such as: Templates, reporting, dashboards, and widgets / Service Portal components
Drive Development to Production Execution
Work across development and production environments
Collaborate with: Internal ServiceNow developer and client-side ServiceNow support team
Ensure faster turnaround on feedback and requests (current major gap)
Manage update sets, testing, and deployments efficiently
Build a Scalable, Integrated System
Integrate ServiceNow with: CMMS systems, BUILDER SMS, and other facilities / maintenance platforms
Support data flow, data quality, and system reliability
Experience integrating with CMS platforms and facilities systems (Nice to have)
Own Communication & Client Experience
Act as a primary point of contact for a highly technical government client
Clearly communicate: What is being worked on, when it will be delivered, and progress
Confidently answer technical questions in real time
Documentation, Training & Visibility
Create: Training materials and documentation for future developers
Ensure work is transparent, trackable, and well-documented
Take pride in delivering work that is clean, structured, and presentable
What Success Looks Like
Feedback from the client is implemented quickly (not weeks/months)
Clear development schedules are communicated and followed
Reporting, templates, and dashboards are fully functional
Collaboration between teams becomes smooth and responsive
The ServiceNow platform becomes a reliable, scalable system—not a bottleneck
Required Experience
3+ years of ServiceNow Development experience
Strong experience with ServiceNow ITSM
Proven ability to:Build and optimize custom applications
Develop Service Portal pages, widgets, and workflows
Experience working across dev → test → production environments
Strong understanding of:Data integrations
System architecture
Update sets and deployment processes
Nice to Haves
Experience with: Facilities / maintenance systems (CMMS, BUILDER SMS), Government or regulated environments, and CMS integrations
ServiceNow Certifications: Certified Application Developer and Certified Implementation Specialist
Soft Skills (Critical for This Role)
Clear, proactive communicator (this is a current pain point)
Able to work quickly and respond in real-time environments
Comfortable working directly with technical stakeholders
Highly organized with strong follow-through
Takes ownership and pride in delivering high-quality work
Client
Client is engaged in a long-term contract with the U.S. Department of Veterans Affairs to develop and implement a new facilities assessment program on a national scale. This project will support the modernization and strategic planning of healthcare infrastructure across the country.
Apply To This Job