ServiceNow Architect

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves architecting and designing scalable, enterprise-grade ServiceNow solutions across all major modules including ITSM, ITOM, ITAM, SPM. Lead the implementation of platform-wide enhancements, integrations (REST/SOAP APIs, MID Server, etc.), and custom applications aligned with business goals. Define and maintain architectural standards, governance models, and security protocols for the ServiceNow platform. Evaluate and incorporate emerging ServiceNow capabilities, including Now Assist AI, Virtual Agent, and predictive intelligence, into platform strategy. Collaborate with business and IT stakeholders to translate complex requirements into actionable platform features and workflows. Develop and maintain a multi-year ServiceNow roadmap that supports enterprise digital transformation and operational efficiency. Promote adoption of out-of-the-box functionality and minimize technical debt through thoughtful customization strategies. Provide technical leadership and mentorship to ServiceNow developers and administrators across the organization. Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical discipline. ServiceNow Certified System Administrator and Certified Application Developer required; Certified Technical Architect and additional module-specific certifications (e.g., ITOM, ITSM, SPM) highly desirable. Formal training or demonstrated proficiency in enterprise architecture frameworks (e.g., TOGAF), ITIL v4, and Agile methodologies. Familiarity with AI/ML concepts and their application within ServiceNow (e.g., Now Assist, predictive intelligence, performance analytics). Proficient in productivity and collaboration tools including Microsoft Office Suite, SharePoint, Visio, and project management platforms. Requirements 7+ years of progressive experience in ServiceNow platform architecture, development, and administration within large enterprise environments. Proven track record of leading end-to-end ServiceNow implementations, upgrades, and integrations across multiple business domains. Deep expertise in ServiceNow data models, scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and CMDB design. Experience designing and executing platform expansion strategies, including AI-driven features, custom applications, and cross-functional workflows. Strong understanding of ITIL principles and enterprise service management practices, with ability to align platform capabilities to business outcomes. Demonstrated ability to influence senior stakeholders, manage competing priorities, and deliver strategic platform enhancements under tight timelines. Leadership of team of small number direct reports desirable but not required. Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement