Service Titan and Back Office Applications Manager

Remote Full-time
About the position

Responsibilities
• Manage companywide processes around data requests for ServiceTitan including Master, Material, Customer, Supplier, Pricebook and other Master Data domains.
• Ensure integrity and consistency of ServiceTitan enterprise data, supporting secure solutions for sensitive data.
• Manage master data requirements for ServiceTitan and integrated systems, overseeing data modeling, validation, and hierarchy.
• Lead data cleansing and migration activities from legacy systems to ServiceTitan for new acquisitions and integrations.
• Partner with the Operational Excellence team to ensure implementation initiatives meet operational and financial requirements.
• Serve as a ServiceTitan data liaison, collaborating with business departments to ensure ongoing data accuracy and maintenance.
• Educate the organization on the importance of ServiceTitan Master Data Management and provide training and support for users.
• Establish secure controls and serve as ServiceTitan and Sage Intacct admin for the organization.

Requirements
• Bachelor's degree in Business, Finance, Computer Science, or related fields.
• 2-5 years of ServiceTitan experience in Home Services or a related customer industry.
• 2-5 years experience in back office financial applications.
• Experience with Sage Intacct is required.
• Recent ServiceTitan system implementation and data mapping/transition from legacy systems.
• Experience working in an inventory-based business required.
• Experience working with a multi-location, multi brand Private Equity owned business required.
• Advanced level of proficiency in Microsoft Excel (including pivot tables and lookups).
• Prior experience or exposure to master data governance and administration.
• Ability to interact effectively with both business and IT stakeholders to resolve master data-related issues.

Nice-to-haves
• Strong analytical skills and knowledge of database concepts.
• Relationship building and presentation skills.

Benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

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