Service Technician (GTA)
Canon Canada is a leading provider of digital imaging solutions, and they are seeking a Service Technician to provide maintenance and service for their printing equipment. The role involves performing installations, maintenance, and ensuring customer satisfaction across the Greater Toronto Area. Responsibilities Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized Escalating unresolved problems according to predefined service procedures and as per escalation process Performing installations, deinstallations, and/or relocations at customer site Obtaining necessary training to remain current on all technical aspects of PPS systems Maintaining parts inventory, diagnostic and physical tools Skills Employee's Degree, or Vocational or Technical School Degree in electrical or mechanical studies Mechanically inclined and some technical service experience Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems Excellent project and process management Basic computer, technical and equipment operation skills Exemplary time management and multi-tasking skills Occasional travel outside of territory is required Ability to work on a rotating 24/7 schedule Benefits Comprehensive health coverage plan that includes medical, dental and vision Life insurance, disability and wellness programs Vacation, Paid Personal Time and Sick days Matching RRSP contribution & Profit-Sharing Program Tuition Assistance Program for professional continuing education Discounts on Canon products, retailers, memberships and more! Employee referral program Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products Community involvement Company Overview Canon Canada is leading provider of consumer, business and medical digital imaging innovation. It was founded in 1973, and is headquartered in Brampton, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is