Service Support Specialist
Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv?
High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Job Summary
The Business Intelligence Analyst will be responsible for gathering data from Vertiv Information Systems and providing insights to help influence business decision making. The BI Analyst will use the data obtained to develop reports, identify trends and provide observations on Vertiv Service operations in a clear and concise manner.
As a BI analyst you must be able to transform business data into meaningful dashboards and reports for Vertiv management and colleagues. You must be able to explain trends and provide recommendations for business improvements.
You will support your colleagues within the Customer Experience, Business Support and Transformation team with business support and transformation projects and develop reporting solutions to support existing and new processes.
Job Responsibilities:
• Extraction and analysis of complex data from multiple sources to the specifications required by the business.
• Developing, delivering and maintaining a suite of reports and dashboards to enable the business to meet customer demands whilst operating as effectively and efficiently as possible.
• Developing a thorough understanding of business objectives and issues, interpreting these needs into the requirements of internal and external customers.
• Involvement with the development, testing and deployment of new business systems across EMEA. Building specifications on the data fields from the business system where required.
• Support the EMEA Service Operations team with reporting solutions, identifying trends, and providing recommendations based on data.
Job Qualifications:
• Previous experience working as a Business Intelligence or Data Analyst
• Degree level education in a relevant area - for example Mathematics, Statistics or a scientific based subject.
• Previous experience of working with business intelligence visualisation tools, preferably Power BI and Tableau. Knowledge of DAX or Python coding is a bonus.
• Knowledge of SQL, including writing queries and joins is required.
• Highly proficient in Microsoft Excel and other Microsoft Office applications.
• Language Skills: Fluent in English – Minimum C1 level English requirement
• Excellent written and oral communication skills, fluent in written and spoken English.
• Strong analytical, quantitative, and problem-solving skills
• Effective team interaction skills
• Focus on self-growth and development
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
About Company
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
Apply Now
At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv?
High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Job Summary
The Business Intelligence Analyst will be responsible for gathering data from Vertiv Information Systems and providing insights to help influence business decision making. The BI Analyst will use the data obtained to develop reports, identify trends and provide observations on Vertiv Service operations in a clear and concise manner.
As a BI analyst you must be able to transform business data into meaningful dashboards and reports for Vertiv management and colleagues. You must be able to explain trends and provide recommendations for business improvements.
You will support your colleagues within the Customer Experience, Business Support and Transformation team with business support and transformation projects and develop reporting solutions to support existing and new processes.
Job Responsibilities:
• Extraction and analysis of complex data from multiple sources to the specifications required by the business.
• Developing, delivering and maintaining a suite of reports and dashboards to enable the business to meet customer demands whilst operating as effectively and efficiently as possible.
• Developing a thorough understanding of business objectives and issues, interpreting these needs into the requirements of internal and external customers.
• Involvement with the development, testing and deployment of new business systems across EMEA. Building specifications on the data fields from the business system where required.
• Support the EMEA Service Operations team with reporting solutions, identifying trends, and providing recommendations based on data.
Job Qualifications:
• Previous experience working as a Business Intelligence or Data Analyst
• Degree level education in a relevant area - for example Mathematics, Statistics or a scientific based subject.
• Previous experience of working with business intelligence visualisation tools, preferably Power BI and Tableau. Knowledge of DAX or Python coding is a bonus.
• Knowledge of SQL, including writing queries and joins is required.
• Highly proficient in Microsoft Excel and other Microsoft Office applications.
• Language Skills: Fluent in English – Minimum C1 level English requirement
• Excellent written and oral communication skills, fluent in written and spoken English.
• Strong analytical, quantitative, and problem-solving skills
• Effective team interaction skills
• Focus on self-growth and development
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
About Company
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
Apply Now