Service Representative
Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, providing a variety of life insurance and investment products. As a Service Center Representative, you will address inquiries from members and provide comprehensive information on products and benefits, ensuring exceptional service and community relationships. Responsibilities Receive incoming interactions, analyze the requests, determine appropriate sources of information, and respond to inquiries using a variety of communication channels Document details of each inquiry on a digital system Respond to inquiries in a pleasant and helpful manner, referring calls to production areas as determined by the Service Center training Process routine member change requests Participate in training and educational programs, including programs designed to monitor inquiries for the purpose of improving service Assist in the basic training on select topics Have working knowledge of Modern Woodmen products, systems, and procedures Have general knowledge of home office departments and their functions and stay abreast of publications, advertising campaigns, and member mailings Skills High school Diploma required Advanced office technology proficiency Team members with the desire to help and serve others. This is demonstrated through careful consideration, thoughtful communication and owning problem resolution We offer services in a variety of ways; we need individuals who are curious, willing, and able to offer support to others for digital services including website support and troubleshooting Successful candidates demonstrate excellent verbal and written communication skills, can multi-task, manage time efficiently, navigate a variety of unique computer systems and applications, solve problems, and work effectively in a fast-paced environment Candidates should have a willingness to embrace change and a strong desire to continuously learn and improve Benefits Company-paid retirement plan Matching 401(k) plan Employee Impact Bonus Medical, Dental and Prescription Drug Insurance. We pay 100% of employees’ health insurance premium and 50% of employee dependents’ premiums. Group term life insurance. Long-term and short-term disability. Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance Company Overview Modern Woodmen of America is a fraternal financial services organization. It was founded in 1883, and is headquartered in Rock Island, Illinois, USA, with a workforce of 1001-5000 employees. Its website is