Service Operations Administrator

Service Operations Administrator Support operations, billing, and job coordination for a leading US pipeline services provider Remote, South Africa | US Hours | R25 000 - R35 000 per month About Our Client Our client is a trusted leader in underground utility and pipeline services across the United States. With a reputation built on safety, reliability, and innovation, they deliver efficient, high-quality solutions while fostering a collaborative, team-oriented culture. This is a chance to join a growing business where accuracy, organization, and initiative are highly valued. The Role: Service Operations Administrator We are seeking a detail-oriented and proactive Service Operations Administrator to support billing, job documentation, and operational coordination. This role plays a critical part in ensuring accurate invoicing, correct job costing, and seamless communication between field teams, finance, and clients. It is ideal for someone with strong organizational skills who thrives in a fast-paced environment. Key Responsibilities • Bring a minimum of 2 years experience in billing, operations coordination, or administrative support. • Review job tickets, work orders, and field reports to ensure accurate billing. • Generate and process invoices in line with union and customer contract terms. • Verify labor hours, material costs, and equipment usage for accurate job costing. • Work closely with finance to track accounts receivable and resolve discrepancies. • Maintain detailed service records, work orders, and completion documentation. • Manage dispatch calendars and assist with scheduling preparations. • Handle client inquiries regarding billing and service details professionally. • Contribute to reporting on billing trends, revenue tracking, and operational efficiency. About You • Minimum 2 years experience in billing, administration, or operations coordination. • Background in construction, utilities, or service industries preferred. • Strong knowledge of ERP or billing systems; experience with job costing advantageous. • Familiarity with contracts, compliance, and union rules is a plus. • Proficient in Microsoft Office Suite (Excel, Outlook, Word) and job/accounting software. • Highly organized, detail-focused, and able to handle multiple tasks under pressure. • Excellent written and verbal communication skills; professional with colleagues and clients. • Comfortable working US hours (training requires full US shift before moving to split shifts). • Experience supporting US-based operations would be highly beneficial. Apply tot his job