Service of Process Specialist
Job Description
Summary
The Service of Process role is responsible for managing the processing, dispatching, tracking, and completion of legal document service requests. This position receives orders from Client Services, assigns them to process servers, monitors progress, and ensures accurate communication and documentation for both successful and unsuccessful serves. Successful completion results in a Proof of Service, while unsuccessful attempts require a Non-Service Affidavit and follow-up before billing.
Responsibilities:
Enter and review new service requests in ServeManager
Ensure all order details are complete and accurate before billing
Assist with assigning jobs to process servers
Monitor active jobs and follow up for status updates timely
Respond to internal and client inquiries regarding service progress
Support shared inbox (process box) to ensure timely communication
Help route jobs for next steps, including: Holds
Completions (POS/DOD)
Reassignments
Assist with post-service tasks such as mailings and document handling
Ensure all updates and communications are properly documented
Qualifications
• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.
What We Offer
• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities
Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.
All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.
Apply To This Job
Summary
The Service of Process role is responsible for managing the processing, dispatching, tracking, and completion of legal document service requests. This position receives orders from Client Services, assigns them to process servers, monitors progress, and ensures accurate communication and documentation for both successful and unsuccessful serves. Successful completion results in a Proof of Service, while unsuccessful attempts require a Non-Service Affidavit and follow-up before billing.
Responsibilities:
Enter and review new service requests in ServeManager
Ensure all order details are complete and accurate before billing
Assist with assigning jobs to process servers
Monitor active jobs and follow up for status updates timely
Respond to internal and client inquiries regarding service progress
Support shared inbox (process box) to ensure timely communication
Help route jobs for next steps, including: Holds
Completions (POS/DOD)
Reassignments
Assist with post-service tasks such as mailings and document handling
Ensure all updates and communications are properly documented
Qualifications
• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.
What We Offer
• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities
Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.
All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.
Apply To This Job