Service Desk Technician (Day Shift / Weekends)

Moser Consulting is a well-established company known for its collaborative environment and commitment to employee growth. They are seeking a Service Desk Technician responsible for providing first-level technical support and ensuring uninterrupted IT operations within a 24/7 Service Center environment.ResponsibilitiesManaging inquiries, diagnosing software and hardware issues, and guiding users through step-by-step solutions across all shifts, including nights, weekends, and holidaysPrioritize user satisfaction, maintain detailed and accurate records of all interactions, and contribute to ongoing service improvement initiativesCollaborates with IT teams for complex issue resolution and process improvementActs as a liaison between the IT department and other business units, ensuring aligned objectivesAssists in vendor interactions under supervision, learning the basics of vendor communication and the importance of aligning vendor solutions with organizational needsContributes to IT knowledge base by documenting frequent user queries and resolutionsProvide first-level contact and convey resolutions to user issuesProperly escalate unresolved queries to the next level of supportBuild and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standardsProvides advice and guidance to colleagues regarding incidentsMaintain installed PCs, networks, telephone systems and peripherals with routine maintenanceIdentify, troubleshoot, log and resolve technical problems with computer systems, software, hardware, and networkIdentify potential changes and system improvements to present to senior team leaders for consideration and implementationEnsure that work is carried out within agreed service levels and in accordance with department guidelinesResponsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for our clientsCreate, maintain, and distribute reports of progress to senior leadershipMaintain ticketing system with up-to-date solutions and clear record of activitiesSkillsBachelor's degree in computer science, information technology, or a related field; or equivalent experienceCollaborates with IT teams for complex issue resolution and process improvementActs as a liaison between the IT department and other business units, ensuring aligned objectivesAssists in vendor interactions under supervision, learning the basics of vendor communication and the importance of aligning vendor solutions with organizational needsContributes to IT knowledge base by documenting frequent user queries and resolutionsProvide first-level contact and convey resolutions to user issuesProperly escalate unresolved queries to the next level of supportBuild and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standardsProvides advice and guidance to colleagues regarding incidentsMaintain installed PCs, networks, telephone systems and peripherals with routine maintenanceIdentify, troubleshoot, log and resolve technical problems with computer systems, software, hardware, and networkIdentify potential changes and system improvements to present to senior team leaders for consideration and implementationEnsure that work is carried out within agreed service levels and in accordance with department guidelinesResponsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for our clientsCreate, maintain, and distribute reports of progress to senior leadershipMaintain ticketing system with up-to-date solutions and clear record of activitiesBenefitsTraining Opportunities: We believe in lifelong learning and provide numerous avenues for skill enhancement.Fully Invested 401K Plan: We help secure your future with a fully invested 401K plan.PPO and HDHP Medical Plans: Choose the health insurance program that best fits your needs.Employer-Paid Dental and Vision Plans: We cover dental and vision plans, ensuring our employees have access to comprehensive health care.Onsite Fitness Center: Stay fit and healthy with our state-of-the-art fitness center.Wellness Program: We promote a healthy lifestyle with our wellness program.Catered Lunches: Enjoy delicious catered lunches regularly.Company OverviewPeople ask us what Moser Consulting does. But they like to frame our answer by saying what they think you deserve instead. It was founded in 1996, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 51-200 employees. Its website is http://moserit.com/.



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