Service Desk Analyst 3rd Shift
Education
• College degree or 2 years of experience in an IT service desk environment.
Certifications
• ITIL Foundation Certification (preferred).
Work Experience
• Experience supporting customer incidents, requests, and problems in an IT environment.
• Prior IT Service Desk experience preferred.
Specialized Knowledge, Skills, and Abilities
• Excellent customer service and communication skills (written & verbal).
• Knowledge of MS Windows, MS Office, and ServiceNow.
• Ability to prioritize and multitask effectively in a high-paced environment.
• Strong problem-solving skills and ability to work within defined methodologies.
• Ability to work independently and in a team-oriented environment
• Able to work first, second, or third shift in a 24X7 operation. (CST Timezone)
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $22.00 to $28.00 per hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
#LI-Remote
Remote
Skills:
Analysis Skills, Communication Skills, Customer Support/Service, Establish Priorities, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Microsoft Office, Microsoft Windows Operating System, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, ServiceNow, Team Player, Technical Support, Writing Skills
About the Company:
World Wide Technology Inc
• College degree or 2 years of experience in an IT service desk environment.
Certifications
• ITIL Foundation Certification (preferred).
Work Experience
• Experience supporting customer incidents, requests, and problems in an IT environment.
• Prior IT Service Desk experience preferred.
Specialized Knowledge, Skills, and Abilities
• Excellent customer service and communication skills (written & verbal).
• Knowledge of MS Windows, MS Office, and ServiceNow.
• Ability to prioritize and multitask effectively in a high-paced environment.
• Strong problem-solving skills and ability to work within defined methodologies.
• Ability to work independently and in a team-oriented environment
• Able to work first, second, or third shift in a 24X7 operation. (CST Timezone)
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $22.00 to $28.00 per hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
#LI-Remote
Remote
Skills:
Analysis Skills, Communication Skills, Customer Support/Service, Establish Priorities, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Microsoft Office, Microsoft Windows Operating System, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, ServiceNow, Team Player, Technical Support, Writing Skills
About the Company:
World Wide Technology Inc