Service Desk Agent
Job title: Service Desk Agent in Richmond, VA at ICONMA
Company: ICONMA
Job description: Our Client, a Financial company, is looking for a Service Desk Agent for their Richmond, VA/Hybrid location.Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end user issues
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received to the client Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Excellent written and verbal communication skills
Requirements:
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Fluent in English
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
High School Diploma or equivalent IT certifications/speciality
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex. ServiceNow)
Bachelor’s Degree
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
1+ years of experience with Active Directory services integration
1+ years of experience with Google suite applications
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
Windows 10 Certificate or 2+ years of equivalent Windows OS support experience
Why Should You Apply?
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Expected salary:
Location: Richmond, VA
Apply for the job now!
Apply Now
Company: ICONMA
Job description: Our Client, a Financial company, is looking for a Service Desk Agent for their Richmond, VA/Hybrid location.Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end user issues
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received to the client Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Excellent written and verbal communication skills
Requirements:
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Fluent in English
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
High School Diploma or equivalent IT certifications/speciality
At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex. ServiceNow)
Bachelor’s Degree
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
1+ years of experience with Active Directory services integration
1+ years of experience with Google suite applications
1+ years of experience in MDM solution (Airwatch)
ITIL certification or A+ certification
Mac Integration Basics Certificate or 2+ years of equivalent Mac support experience
Windows 10 Certificate or 2+ years of equivalent Windows OS support experience
Why Should You Apply?
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Expected salary:
Location: Richmond, VA
Apply for the job now!
Apply Now