Service Desk Administrator

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: This is an 7 to 8‑Week Contract role ending on August 29, 2026 The Salvation Army is looking for a Service Desk Administrator to provide first‑line IT support to staff during a fixed‑term assignment. This role is ideal for someone early in their IT career who enjoys customer service, hands‑on technical work, and supporting mission‑driven organizations. Key Responsibilities Respond to IT support requests via phone, email, and web portal Perform basic troubleshooting for hardware, software, and connectivity issues Create, modify, and disable user accounts following established procedures Prepare, configure, and deploy laptops and mobile devices Log, track, and escalate incidents in the Help Desk system Assign tickets to appropriate IT team members Support software deployments and IT reporting as needed Skills & Experience Strong understanding of IT or technical support work Strong customer service and communication skills Experience with Windows desktops/laptops and Microsoft applications Basic knowledge of hardware, networking, and diagnostic tools Organized, detail‑oriented, and able to multitask Calm, empathetic approach to supporting end users Interest in working within an ITIL‑based service environment Compensation: The target hiring range for this position is $44,262.40 to $55,328.00 with a maximum of $66,393.60. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.