Service Delivery Manager (Prague, CZ)
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Reference No: 3264
Office Type: Home office - same as employee home address at the top of the contract.
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Role Summary
Step into a key operational role as a Payroll Service Delivery Manager at Zalaris ASA. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance. If you're a German speaking payroll expert located in Czechia, interested in taking ownership of client relationship matters, don’t hesitate to.
Your Responsibilities
Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.
Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.
Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.
Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.
Your Experience and Skills
In-depth understanding of German payroll (mandatory)
High proficiency in German and communicative English (mandatory)
Experience in outsourcing company in HR, payroll, or accounting
Work experience with SAP HCM is an asset
Business-minded with an analytical mindset
Ability to plan, prioritize, and structure work to achieve results
Strong customer relationship management and process improvement skills
Excellent problem-solving, presentation, and negotiation skills
Proactive, energetic, and adaptable attitude
Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field
What we offer
Competitive salary tailored to experience and benefits package
Remote working mode offering flexibility
A dynamic, inclusive, and collaborative work environment
The opportunity to contribute to a global leader in HR and payroll services
Employment contract with an attractive benefits package
#LI-DNI
#LI-DNPReady to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris
Apply Now
width: 100%;
max-width: 1200px;
height: auto;
}
Reference No: 3264
Office Type: Home office - same as employee home address at the top of the contract.
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
Role Summary
Step into a key operational role as a Payroll Service Delivery Manager at Zalaris ASA. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing SAP-related German payroll processes, and driving operational excellence and compliance. If you're a German speaking payroll expert located in Czechia, interested in taking ownership of client relationship matters, don’t hesitate to.
Your Responsibilities
Serve as the primary point of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.
Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs related to service excellence and customer satisfaction.
Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform.
Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.
Your Experience and Skills
In-depth understanding of German payroll (mandatory)
High proficiency in German and communicative English (mandatory)
Experience in outsourcing company in HR, payroll, or accounting
Work experience with SAP HCM is an asset
Business-minded with an analytical mindset
Ability to plan, prioritize, and structure work to achieve results
Strong customer relationship management and process improvement skills
Excellent problem-solving, presentation, and negotiation skills
Proactive, energetic, and adaptable attitude
Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field
What we offer
Competitive salary tailored to experience and benefits package
Remote working mode offering flexibility
A dynamic, inclusive, and collaborative work environment
The opportunity to contribute to a global leader in HR and payroll services
Employment contract with an attractive benefits package
#LI-DNI
#LI-DNPReady to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris
Apply Now