Senior Workplace Ambassador- Waves
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our “People First Culture”. We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by.
What you will have an opportunity to do:
Your Role
Serve as the primary virtual point of contact for all Paramount locations without onsite workplace support, ensuring a consistent, high quality employee experience across locations.
Receive, log, track, and manage all incoming workplace requests through the ticketing system, owning each issue from intake through resolution and ensuring no request is dropped.
Lead with hospitality in all interactions, delivering professional, empathetic, and service focused communication via phone, email, and Slack.
Demonstrate strong problem-solving judgment, independently assessing issues, identifying solutions, and determining the appropriate course of action.
Escalate issues appropriately to supervisors, IT, facilities, or vendors when required, doing so with clarity, professionalism, and a strong sense of urgency.
Act as an expert user of workplace reservations systems (desks, rooms, events) and ticketing platforms, resolving user issues and guiding employees through system usage.
Remotely troubleshoot IT and meeting room technology issues, coordinating with IT partners to resolve audiovisual, connectivity, and platform-related problems efficiently.
Coordinate cross functional resolution by partnering with IT, Facilities, Security, and external vendors to support employee needs across multiple locations.
Provide accurate and timely documentation and reporting, ensuring all requests, resolutions, and service metrics are correctly recorded for client and leadership reporting.
Monitor open tickets and service levels to ensure timely follow up, closure, and service recovery, especially for high impact or time sensitive requests.
Maintain a strong understanding of Paramount workplace standards, protocols, and escalation paths, ensuring consistent application across locations.
Identify recurring issues or service gaps and proactively surface trends, insights, and improvement opportunities to leadership.
What are we looking for?
QUALIFICATIONS:
1 year of workplace experience, hotel, or similar experience preferred
Excellent computer software knowledge of Microsoft Office Suite
High level of customer service, hospitality mindset, and emotional intelligence
Strong written and verbal communication skills across digital channels
Comfort working independently in a virtual, fast paced support environ ment
Confidence handling technology, systems troubleshooting, and ambiguity
Demonstrated attention to detail and accountability in documentation and reporting
High School Diploma or equivalent.
Compensation:
$36.00 -
$36.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Apply To This Job
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our “People First Culture”. We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by.
What you will have an opportunity to do:
Your Role
Serve as the primary virtual point of contact for all Paramount locations without onsite workplace support, ensuring a consistent, high quality employee experience across locations.
Receive, log, track, and manage all incoming workplace requests through the ticketing system, owning each issue from intake through resolution and ensuring no request is dropped.
Lead with hospitality in all interactions, delivering professional, empathetic, and service focused communication via phone, email, and Slack.
Demonstrate strong problem-solving judgment, independently assessing issues, identifying solutions, and determining the appropriate course of action.
Escalate issues appropriately to supervisors, IT, facilities, or vendors when required, doing so with clarity, professionalism, and a strong sense of urgency.
Act as an expert user of workplace reservations systems (desks, rooms, events) and ticketing platforms, resolving user issues and guiding employees through system usage.
Remotely troubleshoot IT and meeting room technology issues, coordinating with IT partners to resolve audiovisual, connectivity, and platform-related problems efficiently.
Coordinate cross functional resolution by partnering with IT, Facilities, Security, and external vendors to support employee needs across multiple locations.
Provide accurate and timely documentation and reporting, ensuring all requests, resolutions, and service metrics are correctly recorded for client and leadership reporting.
Monitor open tickets and service levels to ensure timely follow up, closure, and service recovery, especially for high impact or time sensitive requests.
Maintain a strong understanding of Paramount workplace standards, protocols, and escalation paths, ensuring consistent application across locations.
Identify recurring issues or service gaps and proactively surface trends, insights, and improvement opportunities to leadership.
What are we looking for?
QUALIFICATIONS:
1 year of workplace experience, hotel, or similar experience preferred
Excellent computer software knowledge of Microsoft Office Suite
High level of customer service, hospitality mindset, and emotional intelligence
Strong written and verbal communication skills across digital channels
Comfort working independently in a virtual, fast paced support environ ment
Confidence handling technology, systems troubleshooting, and ambiguity
Demonstrated attention to detail and accountability in documentation and reporting
High School Diploma or equivalent.
Compensation:
$36.00 -
$36.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Apply To This Job