Senior UX Researcher

Our UX Research team plays a major role within a diverse, fun, and geographically distributed design team. We have an oversize impact given our team size by driving select research studies and playing a critical role in multiple initiatives related to UXR, customer feedback, and experience measurement.As a Senior UX Researcher, you'll have the ability to significant impact our experience and product strategy by leveraging your qualitative skills and innate understanding of what "good" research looks like. An ideal candidate for this role enjoys digging in deep to complex spaces, and successfully balances rigor with a scrappy, entrepreneurial mindset.In this role, you’ll:Lead (start to finish) prioritized research efforts across a flagship productGuide teams on best practices when conducting their own researchRefine and mature the UX Research function through refined processes/toolingPlay a key role in revamping how we connect with customers and document researchWe’re looking for candidates who have: A track record of leading UX Research using a variety of methods (including qualitative interviews, surveys, field research, and usability testing) to drive experience/product strategyDevotion to excellence along every step of the research process alongside the ability to communicate trade-offs when faced with constraintsAn inherent interest in shaping emerging UX Research processes and resourcesThe ability to work in environments where thorough documentation and over communication are critical – especially when collaborating with remote colleagues in different time zonesPassion for asking the right questions and ability to explore all available resources to formulate solutions to complex problemsAn entrepreneurial mindset and exceptionally proactive about guiding strategic thinking in a greenfield, innovative product spaceExperience broadly socializing UX Research findings, best practices, and a user-centric approach throughout an organizationDemonstrable portfolio or reports of past work that showcase excellent storytelling skills and a breakdown of your research planning, process, and decisionsNice to have experience:UX Research experience with a complex domain space (such as Enterprise SAAS, FinTech, or cryptocurrency)Interest in blockchain technologyStartup environment experienceExperience with research repositories (e.g., Dovetail) and/or developing customer panelsSome experience with mixed-methods UX Research and formal quantitative usability testing (e.g., time on task)Previous research studies focused on AI solutions and/or user onboardingMaster’s degree or PhD in a related fieldAbout ChainalysisBlockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.

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