Senior UX Researcher

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! Senior UX Researcher - General Summary: The Senior UX Researcher is responsible for levering expertise in a wide range of research methodologies to uncover deep user insights and drive impactful design decisions. This role works in partnership with cross functional teams to lead complex research projects that aligns the goals with the current and future business objectives. Essential Duties and Responsibilities: Provides support to the Product Management teams, with a high attention to detail Researches, analyzes, and documents findings May coach, review, and/or delegate work to other team members Leads and oversees user research initiatives, collaborating with cross-functional teams to align research goals with business objectives Plans and executes complex end-to-end research studies, including study designs, participant recruitment, data collection, analysis, and report generation Utilizes a wide range of qualitative and quantitative research methodologies to uncover deep user insights and drive impactful design decisions Synthesize and analyze research findings, distilling complex data into concise and meaningful insights that inform product strategy and design improvements Works closely with stakeholders to understand their needs and ensure user-centric design principles are integrated into product development processes Mentors and coaches junior researchers, providing guidance on research methodologies, data analysis techniques, and report creation Advocates for the value of user-centered design and research within ConnectWise, educating and influencing stakeholders on the importance of user insights Stays up to date with emerging trends, best practices, and advancements in UX research methodologies Lead the development and maintenance of research documentation, including research protocols, interview guides, and research reports Collaborates with UX designers, product managers, and engineers to translate research findings into actionable recommendations and design improvements Knowledge, Skills, and/or Abilities Required: Ability to manage large projects and processes independently with limited supervision Recognized subject matter expert of applicable work area Ability to situationally adapt and understand new technology/processes as per business requirements Strong analytical, communication, and time management skills Strong ability to interpret research data, identify trends and patterns, and translate them into actionable insights Strong leadership and project management skills Excellent communication skills, both verbal and written Understanding of UX research methodologies and best practices Ability to collaborate effectively with cross-functional teams and stakeholders Knowledge of data analysis tools and techniques Knowledge of UX design principles and processes Strong organizational and detail orientation skills Knowledge of remote research methodologies and tools Proficiency in using UX Research software, such as usability testing, survey, web analytics tools (Pendo, Maze, Dovetail, and FigJame) Ability to influence and advocate for user-centered design Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in related field or equivalent business experience 5+ years of relevant experience Preferred: Master's degree Preferred: experience in conducting user research studies, including user interviews, usability tests, study design, participant recruitment, data collection, and analysis Working Conditions: Hybrid based out of Tampa, FL ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.

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