Senior User Researcher

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.




Role Description


This role involves conducting user research to enhance the user experience for AI-powered digital identity technology solutions.



Design and validate survey and interview-based approaches to measuring quality of user experience (UX).


Conduct applied UX research (UXR) to understand U.S.-based customer groups and guide strategic decision-making.


Design, organize, and conduct primary research using various qualitative methods.


Work directly with product teams to integrate UXR learning into the product development process.


Partner with growth and sales initiatives to develop passive learning approaches during the sales process.


Create content that develops customer empathy and influences company decisions.


Act as a key contributor in growing the maturity of the User Research practice.


Improve work quality through attention to detail, strategic thinking, and problem-solving.


Develop the work of other user researchers and build out research processes and the user research depository.



Qualifications



Master's degree (or foreign equivalent) in Market Research, International Studies, Business, or related field.


36 months of experience as a Design Researcher, User Researcher, or similar role involving customer engagement research.



Requirements



Experience designing and carrying out user surveys and interviews for technology solutions.


Experience working with product development teams to implement UXR findings into technology solutions.


Heuristic evaluation of end-user experience for technology solutions.


Moderated and unmoderated usability testing experience.


Familiarity with customer insights software, including Dovetail.


Experience with UX research for digital identity solutions, including Onfido Studio and Motion.


Development of research taxonomies and guidelines for conducting end-user research.



Benefits



Comprehensive health and well-being programs including medical, vision, and dental.


Generous 401(k) matching contribution.


Life and disability insurance.


Mental health coaching and virtual fitness programs.


Paid personal time off plus 12 paid holidays.


Parental leave and education reimbursement.




Apply Now