Senior Technical Product Manager - Trust & Safety
About the position Trust and Safety (T&S) is at the core of Care.com’s mission. As a Senior Product Manager, Trust & Safety, you will own the roadmap for AI-powered safety, compliance, and content integrity systems that protect users across our marketplace. This role blends AI product development with deep Trust & Safety strategy, focused on building intelligent systems that detect, prevent, and mitigate risk — while maintaining a frictionless user experience. You will drive initiatives across background verification, fraud detection, generative AI safety, and content moderation infrastructure. You’ll collaborate closely with Engineering, Data Science, Policy, Legal, and Operations to design scalable, responsible systems that safeguard trust at every step of the user journey. Responsibilities • Lead the Trust & Safety product roadmap, from problem discovery through execution, measurement, and iteration. • Design and launch AI-driven systems for content safety, behavior monitoring, and proactive risk detection. • Partner with Data Science to train and deploy ML and generative AI models that enhance fraud, abuse, and background check capabilities. • Develop frameworks for AI safety, explainability, and compliance, ensuring all models and decisions align with ethical and regulatory standards. • Collaborate cross-functionally with Policy, Legal, Customer Care, and Engineering to align product strategy with operational and compliance goals. • Define and track Trust & Safety OKRs, balancing platform integrity, user trust, and business growth. • Use experimentation, data analysis, and insights to drive continuous improvement in detection systems and response efficiency. • Advocate for a user-centered safety culture across the organization — ensuring care, empathy, and fairness guide every decision. Requirements • 4-6 years of product management experience, with at least 3+ years in AI, ML, or data-centric product development. • Experience building or scaling Trust & Safety, content moderation, or risk mitigation systems. • Proven ability to lead technical product work — partnering with engineers and data scientists on model design, APIs, and backend systems. • Deep understanding of AI/ML technologies, including model development, prompt engineering, evaluation, and safety controls. • Strong analytical skills; able to interpret data, identify trends, and drive data-informed decisions. • Excellent collaboration and stakeholder management — comfortable working across Legal, Policy, and Operations. • Strategic thinker who thrives in ambiguity, able to balance innovation speed with responsible AI principles. • Degree in Computer Science, Engineering, Data Science, or related quantitative field (preferred). Nice-to-haves • Experience with generative AI applications (e.g., LLMs for moderation, classification, or automation). • Familiarity with AI safety, fairness, and compliance frameworks (e.g., GDPR, COPPA, CSAM, transparency standards). • Background in consumer marketplaces or trust-driven platforms. • Knowledge of incident response, abuse prevention, or policy enforcement in large-scale systems. Benefits • Opportunity to shape how AI enables safety, trust, and fairness in one of the world’s most meaningful consumer marketplaces. • Work with smart, mission-driven teammates who care deeply about people, data, and integrity. • Hybrid flexibility with offices in Salt Lake City, Austin, and Dallas. • Competitive compensation, equity, and comprehensive benefits. • A culture that values empathy, accountability, and innovation. Apply tot his job