Senior Technical Advisor
Description:
The Consultant, Senior Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls.
This job provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature.
Additionally, the Senior Technical Consultant exists to maximize customer uptime and reduce service costs, providing support 365 days per year, 24 hours per day.
Remote: High-Speed Internet service is required and an isolated environment within your home that removes all distractions and provides the professional experience for our customers as expected.
Ability to work in a virtual environment being self-driven and self-motivated by retaining two weeks of systems training, process training, and the ability to work virtually.
Requirements:
High school diploma; GED equivalent
At least 5+ years of experience in a customer service or technical support role
Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements)
Knowledge and application of dispensing equipment installation principles
Knowledge of the Customer Communications software systems requiring "basic" to "advanced" computer skills
Strong emphasis on candidates with experience in Freestyle platforms and National Food Service customers requiring advanced troubleshooting skills
Bilingual associates speaking Spanish are encouraged to apply
Benefits:
Competitive benefits package that start on day one of employment.
Apply Now
The Consultant, Senior Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls.
This job provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature.
Additionally, the Senior Technical Consultant exists to maximize customer uptime and reduce service costs, providing support 365 days per year, 24 hours per day.
Remote: High-Speed Internet service is required and an isolated environment within your home that removes all distractions and provides the professional experience for our customers as expected.
Ability to work in a virtual environment being self-driven and self-motivated by retaining two weeks of systems training, process training, and the ability to work virtually.
Requirements:
High school diploma; GED equivalent
At least 5+ years of experience in a customer service or technical support role
Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements)
Knowledge and application of dispensing equipment installation principles
Knowledge of the Customer Communications software systems requiring "basic" to "advanced" computer skills
Strong emphasis on candidates with experience in Freestyle platforms and National Food Service customers requiring advanced troubleshooting skills
Bilingual associates speaking Spanish are encouraged to apply
Benefits:
Competitive benefits package that start on day one of employment.
Apply Now