Senior Technical Advisor

Job Description: • Troubleshoot equipment issues (e.g., Freestyle; ice-combo; drop-in; counter-electric; juice; coffee, vending, etc.) via telephone/video in order to minimize customer down time and reduce/avoid service expense. • Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools (e.g. laptop, NOCTIS, etc.) • Creates/maintains cases, work orders, records, logs and other written or computer-based documents according to established procedures. • Documents all information relating to customer support issues in CRM (Thirsty). • Assists in the development of specific technical and training documentation. • Assists other technicians in the repair and maintenance of equipment. • Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures. • Researches and resolves issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., Thirsty, Neterprise, FedEx/UPS databases, etc.) • Processes order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services. • Sources and facilitates delivery of assets (e.g., beverage equipment, parts, point of sale material, and return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts. Requirements: • High school diploma; GED equivalent • At least 3+ years of experience in a customer service or Technical support role • Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements) • Knowledge and application of dispensing equipment installation principles. • Knowledge of the Customer Communications software systems requiring “basic” to “advanced” computer skills with capabilities to navigate multiple systems. • Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer. • Knowledge and understanding of basic heating and refrigeration principles. • Includes basic knowledge of existing technologies and ability to apply them to the Company's business. • Knowledge of basic electricity (e.g., amperage, voltage, current). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems. • Strong emphasis on candidates that have experience in Freestyle platforms and National Food Service customers (McDonald's, Burger King, etc.) that require advanced troubleshooting skills. • Bilingual associates speaking French and Spanish are encouraged to apply. Benefits: • Competitive benefits package that start on day one of employment Apply tot his job