Senior Solution Consultant

xMatters’ cloud-native Digital Operations solution enables any business process or application to automate the response to critical IT incidents.This includes automating on-call, two-way communications (push, voice, email, SMS, etc.), automating triage and even automating remediation steps.With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is part of the greater Everbridge organization with offices worldwide.Position Purpose & Description:We seek a dynamic individual with experience in software consulting and services who is interested in being part of an excellent team and company culture.We all pitch in and help wherever we can for the success of our customers, projects and ultimately xMatters, while possessing the ability to work independently with clients to complete projects in a timely fashion.This experienced individual is responsible for performing consulting services surrounding the deployment and adoption of xMatters software. Our consulting engagements encompass a blend of technical implementation and strategic, consultative offerings helping clients identify and realize value from xMatters products.Successful candidates will demonstrate a strong technical aptitude, business acumen and possess a blend of organizational and operational competencies. What you'll do: Develop technical and business subject matter expertise in xMatters use cases and productsLead clients through: requirements and business value mapping exercises, facilitating workshops, etcDevelop insights, observations and meaningful conclusions to help solve client business problemsFulfills consulting activities for customers of xMatters, post-sale, by performing all facets of each engagement, including client management, implementation, and knowledge transfer activitiesManages client expectations and scope for each engagementSeeks out a win-win approach to a quick initial deployment, that provides product adoption and an early winDetermines and implements solutions that best meets the customer’s needs in the time availableHands-on implementation activities, primarily with integrations and data synchronizations between xMatters and 3rd party applicationsCommunicates regularly with customers throughout projects resulting in effective relationships.Assists in the scoping of activities and effort for Consulting engagementsIdentifies areas of improvement for xMatters and is proactive in building the solutionsDeveloping knowledge and skills necessary to assume additional responsibilities within xMatters What you'll bring: 3+ years in professional services/software consulting and implementation3+ years managing projects or client relationshipsExcellent verbal & written communication for both technical and business content at all levels within an organizationProven expertise in developing and deploying technical solutionsStrong decision-making capabilities and judgment when presented with incomplete information or conflicting data pointsStrong project planning and organizational skillsStrong problem solving & analysis skills (i.e. the ability to translate client requirements & objectives into a technical solution)Ability to work independently with a high degree of integrity and accountabilityExperience in DevOps, ITIL, IT Service Management a plusSolid understanding of Incident Management processes, especially Major Incident ManagementUnderstanding of Event Management/Observability processesUnderstanding of collaboration tool integration and processesPMP or ITIL certification a plusTechnical experience in of the following:Agile deployment processesExperience working in SaaS/cloud environmentsREST Web ServicesJava/JavaScriptXMLData transformation / ETLExperience within Unix and Windows environments Additional Information The reasonably estimated salary for this role at Everbridge ranges from $98,000 - $132,000 CAD and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best-in-class, comprehensive and inclusive employee benefits for this role including healthcare, dental care, mental health benefits, disability income benefits, life and AD&D insurance, retirement savings plan with employer match, and paid time off.Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.- Management of cash, company funds, or other valuable assets.- Work in environments requiring heightened security measures.- Compliance with contractual or regulatory requirements specific to the position.We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.About EverbridgeEverbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visitwww.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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