Senior Software Engineer - Oracle Service Cloud
Contribute to a meaningful mission at workwarp. We need a Senior Software Engineer - Oracle Service Cloud! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best. Â Â Our Opportunity:
Chewy is looking for aSenior Software Engineerwith Oracle B2C Service (aka Oracle Service Cloud) experience to join our Customer Service Platforms team based in Boston (MA). The Software Engineer will work with the Customer Service team at Chewy to plan, design, develop and support information systems used by our Customer Service organization. Responsibilities include CRM... integration with AWS, testing infrastructure creation, day-to-day troubleshooting of system issues, scripting and development needed for Oracle Service Cloud CRM, and documenting & configuring systems.This individual will be required to be familiar with Agile processes and effectively communicate, think analytically and solve problems.
What you'll do:
We are looking for a driven individual to take part in our continued rollout of Oracle Service Cloud and related integrations. As part of the Customer Service Platforms team you'll have diverse responsibilities:
 Configure and customize the Oracle B2C Service application
 Develop in-depth knowledge of several Chewy business processes and systems environment
 Monitor alerts and reports to ensure systems are functioning properly
 Follow established best practices offering repeatable and scalable business processes
 Interact directly with business users to support solution implementation for business needs
 Work independently or as a team member and display the ability to coordinate multiple tasks/assignments
 Take ownership of aspects of our continued effort to deploy a modern microservices based architecture.
 Assist with root cause analysis and provide solutions for production and development issues
 Stay current with Oracle B2C Service, AWS and related fields
What you'll need:
 Bachelor's Degree (MIS or CS preferred) or equivalent work experience
 7+ years of full software development lifecycle experience including the ability to perform independent analysis
 Have 5+ years of experience developing Oracle B2C Service configuration and customization features: Customer Portal, BUI Extensions, Custom Scripts, Custom Process Models, etc.
 5+ years of experience working with RESTful web services
 Strong analytical abilities and a strong intellectual curiosity
 Strong verbal and written communication skills
 Strong time management and organization skills
 Ability to balance multiple priorities at a given time
 Must be team oriented and have a customer service mindset
 Self-driven, able to work independently or within a team setting
 Results oriented and adaptable
 A working knowledge of call center/contact center operations and processes including general knowledge of related applications, relational databases, and web technology
Nice to Have
 Experience administering Oracle B2C Service for large organizations - configurations, workflows, reports, business rules, etc.
 Experience with AWS technologies - Lambda, State functions, SNS, SQS, etc.
 Experience using Terraform to manage cloud infrastructure
 Experience using Jenkins to execute CI/CD pipelines
 Comfort working with multiple remote team members
 Professional Scrum Master Certification
 Experience using and implementing automated testing
Software Development Manager,Chewy, Anywhere ,via ZipRecruiter,Our Opportunity: Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
Chewy is looking for aSenior Software Engineerwith Oracle B2C Service (aka Oracle Service Cloud) experience to join our Customer Service Platforms team based in Boston (MA). The Software Engineer will work with the Customer Service team at Chewy to plan, design, develop and support information systems used by our Customer Service organization. Responsibilities include CRM... integration with AWS, testing infrastructure creation, day-to-day troubleshooting of system issues, scripting and development needed for Oracle Service Cloud CRM, and documenting & configuring systems.This individual will be required to be familiar with Agile processes and effectively communicate, think analytically and solve problems.
What you'll do:
We are looking for a driven individual to take part in our continued rollout of Oracle Service Cloud and related integrations. As part of the Customer Service Platforms team you'll have diverse responsibilities:
 Configure and customize the Oracle B2C Service application
 Develop in-depth knowledge of several Chewy business processes and systems environment
 Monitor alerts and reports to ensure systems are functioning properly
 Follow established best practices offering repeatable and scalable business processes
 Interact directly with business users to support solution implementation for business needs
 Work independently or as a team member and display the ability to coordinate multiple tasks/assignments
 Take ownership of aspects of our continued effort to deploy a modern microservices based architecture.
 Assist with root cause analysis and provide solutions for production and development issues
 Stay current with Oracle B2C Service, AWS and related fields
What you'll need:
 Bachelor's Degree (MIS or CS preferred) or equivalent work experience
 7+ years of full software development lifecycle experience including the ability to perform independent analysis
 Have 5+ years of experience developing Oracle B2C Service configuration and customization features: Customer Portal, BUI Extensions, Custom Scripts, Custom Process Models, etc.
 5+ years of experience working with RESTful web services
 Strong analytical abilities and a strong intellectual curiosity
 Strong verbal and written communication skills
 Strong time management and organization skills
 Ability to balance multiple priorities at a given time
 Must be team oriented and have a customer service mindset
 Self-driven, able to work independently or within a team setting
 Results oriented and adaptable
 A working knowledge of call center/contact center operations and processes including general knowledge of related applications, relational databases, and web technology
Nice to Have
 Experience administering Oracle B2C Service for large organizations - configurations, workflows, reports, business rules, etc.
 Experience with AWS technologies - Lambda, State functions, SNS, SQS, etc.
 Experience using Terraform to manage cloud infrastructure
 Experience using Jenkins to execute CI/CD pipelines
 Comfort working with multiple remote team members
 Professional Scrum Master Certification
 Experience using and implementing automated testing
Software Development Manager,Chewy, Anywhere ,via ZipRecruiter,Our Opportunity: Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now