Senior Social Media Customer Support Manager - ...

Join the Magic of Disney: Senior Social Media Customer Support Manager - Remote Part-Time Opportunity Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Do you have a deep understanding of social media and its role in shaping customer engagement? Look no further! Disney's Direct-to-Consumer (DTC) division is seeking a talented Senior Social Media Customer Support Manager to lead our social media customer support strategy and team. As a remote part-time opportunity, this role offers the flexibility to work from home and be part of a dynamic team that's revolutionizing the way customers interact with Disney. About Disney's Direct-to-Consumer (DTC) Division Disney's DTC division is at the forefront of the entertainment industry, providing customers with unparalleled access to Disney's vast library of content through innovative streaming services like Disney+, STAR+, Hulu, and more. Our mission is to create immersive and engaging experiences that delight customers and drive business growth. We're committed to building a diverse and inclusive workplace culture that fosters creativity, innovation, and collaboration. Job Summary As a Senior Social Media Customer Support Manager, you will be responsible for leading the development and execution of social media customer support strategies across multiple Disney brands, including Disney+, STAR+, Hulu, and more. You will oversee a team of customer support specialists and work closely with cross-functional teams to ensure seamless customer experiences. Your expertise in social media, customer service, and team management will be instrumental in driving business results and setting new standards for customer engagement. Key Responsibilities Develop and Execute Social Media Customer Support Strategies: Create and implement comprehensive social media customer support plans that align with Disney's business objectives and customer experience goals. Lead and Manage a High-Performing Team: Supervise a team of customer support specialists, providing guidance, coaching, and development opportunities to ensure they deliver exceptional customer experiences. Collaborate with Cross-Functional Teams: Work closely with teams across Disney, including Marketing, Product, and Operations, to ensure alignment and effective execution of social media customer support strategies. Analyze and Report on Performance Metrics: Track and analyze key performance metrics, providing insights and recommendations to improve social media customer support operations. Stay Up-to-Date with Industry Trends: Continuously monitor industry trends, best practices, and emerging technologies to ensure Disney's social media customer support strategies remain innovative and effective. Requirements and Qualifications Bachelor's Degree: A Bachelor's degree in a relevant field, such as Business, Communications, or Marketing. Experience: 4+ years of experience in social media customer support, team management, or a related field. Social Media Expertise: Proven expertise in social media platforms, including Twitter, Facebook, Instagram, and AppFollow. Leadership Skills: Demonstrated ability to lead and manage high-performing teams, with a focus on developing and coaching team members. Analytical Skills: Strong analytical skills, with the ability to track and analyze performance metrics and provide insights and recommendations. Preferred Qualifications Experience in the Entertainment Industry: Experience working in the entertainment industry, with a focus on customer support and social media. Knowledge of Disney Brands: Familiarity with Disney brands, including Disney+, STAR+, Hulu, and more. Certifications: Relevant certifications, such as Social Media Marketing or Customer Service certifications. What We Offer Competitive Compensation: A competitive hourly rate of $25-$35 per hour, depending on experience. Part-Time Remote Opportunity: A flexible, part-time remote opportunity that allows you to work from home. Comprehensive Benefits: Access to comprehensive benefits, including medical, dental, and vision coverage. Opportunities for Growth: Opportunities for professional growth and development within Disney's DTC division. Dynamic Work Environment: A dynamic and supportive work environment that encourages creativity, innovation, and collaboration. How to Apply If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and working in a dynamic and innovative environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. Conclusion As a Senior Social Media Customer Support Manager with Disney's DTC division, you will have the opportunity to lead a high-performing team, develop and execute social media customer support strategies, and contribute to the company's mission of delivering exceptional customer experiences. If you're a motivated and experienced professional with a passion for social media and customer service, we encourage you to apply for this exciting opportunity. Apply for this job