Senior Service Delivery Management Specialist - Unlock the Magic of Exceptional Customer Experiences
Join Our Team and Power the Digital Transformation of Disney Experiences
We're on a mission to create immersive digital experiences for Disney's premier vacation brands, and we're looking for a talented Senior Service Delivery Management Specialist to join our team. As a key player in our organization, you will be responsible for delivering exceptional service experiences that exceed our customers' expectations.
Key Job Details:
Position: Senior Service Delivery Management Specialist
Compensation: Competitive salary and benefits package
Location: Remote work options available
Company: Workwarp (partnering with Disney Experiences)
Start Date: Immediate openings available
As a Senior Service Delivery Management Specialist, you will work closely with our business stakeholders and IT service providers to ensure seamless delivery of our services. Your expertise will be crucial in developing and implementing service-level agreements, monitoring performance, and identifying areas for improvement.
Primary Responsibilities:
Ensure delivery of services within agreed-upon service levels
Collaborate with business stakeholders and IT service providers to agree on required services
Act as primary customer contact for service-related inquiries and issues
Develop strategies for service delivery that support organizational goals
Monitor and ensure adherence to service-level agreements
Analyze data and statistics to inform service performance monitoring and improvement
Required Skills and Education:
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
5+ years of relevant work experience in service delivery management
Basic knowledge of system management platforms, service management, and ITIL frameworks
Nice to Have:
ITIL v3 Certification
We Encourage You to Apply!
Even if you don't feel like a perfect match, we'd love to hear from you. We're looking for talented individuals to join our friendly team and contribute to the magic of Disney Experiences.
Apply Now
Apply Now
We're on a mission to create immersive digital experiences for Disney's premier vacation brands, and we're looking for a talented Senior Service Delivery Management Specialist to join our team. As a key player in our organization, you will be responsible for delivering exceptional service experiences that exceed our customers' expectations.
Key Job Details:
Position: Senior Service Delivery Management Specialist
Compensation: Competitive salary and benefits package
Location: Remote work options available
Company: Workwarp (partnering with Disney Experiences)
Start Date: Immediate openings available
As a Senior Service Delivery Management Specialist, you will work closely with our business stakeholders and IT service providers to ensure seamless delivery of our services. Your expertise will be crucial in developing and implementing service-level agreements, monitoring performance, and identifying areas for improvement.
Primary Responsibilities:
Ensure delivery of services within agreed-upon service levels
Collaborate with business stakeholders and IT service providers to agree on required services
Act as primary customer contact for service-related inquiries and issues
Develop strategies for service delivery that support organizational goals
Monitor and ensure adherence to service-level agreements
Analyze data and statistics to inform service performance monitoring and improvement
Required Skills and Education:
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
5+ years of relevant work experience in service delivery management
Basic knowledge of system management platforms, service management, and ITIL frameworks
Nice to Have:
ITIL v3 Certification
We Encourage You to Apply!
Even if you don't feel like a perfect match, we'd love to hear from you. We're looking for talented individuals to join our friendly team and contribute to the magic of Disney Experiences.
Apply Now
Apply Now