Senior Service Delivery Analyst (Epic Clarity)
As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights — partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.
What you'll do
Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
Conduct account and performance reviews that surface actionable opportunities
Perform rigorous QA on metrics and reports to ensure accuracy and credibility
Own follow-up actions and drive execution against recommendations — not just analysis
Serve as a trusted analytics partner to internal teams and client counterparts
Contribute thought leadership and mentorship to grow the broader analytics function
What we're looking for
8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)
Hands-on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing
Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design
Experience with Snowflake, relational databases, and reporting tools such as Power BI
Proven ability to turn messy operational data into reliable, decision-ready insights
Track record presenting findings to non-technical stakeholders and/or clients
Strong attention to detail, independent judgment, and ability to manage multiple priorities
Preferred qualifications
Epic Resolute Hospital Billing certification
Data modeling experience in Snowflake
Familiarity with stored procedures / T-SQL
Prior client-facing analytics or service delivery experience
Experience mentoring analysts or building team capabilities
What success looks like
First 30 days: Ramp up on R1's data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic. Establish trust through accurate outputs and responsiveness.
By 90 days: Independently own meaningful deliverables, produce client-ready reporting with minimal oversight, identify trends that drive operational value, and serve as a trusted partner to internal and client stakeholders.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
What you'll do
Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
Conduct account and performance reviews that surface actionable opportunities
Perform rigorous QA on metrics and reports to ensure accuracy and credibility
Own follow-up actions and drive execution against recommendations — not just analysis
Serve as a trusted analytics partner to internal teams and client counterparts
Contribute thought leadership and mentorship to grow the broader analytics function
What we're looking for
8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)
Hands-on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing
Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design
Experience with Snowflake, relational databases, and reporting tools such as Power BI
Proven ability to turn messy operational data into reliable, decision-ready insights
Track record presenting findings to non-technical stakeholders and/or clients
Strong attention to detail, independent judgment, and ability to manage multiple priorities
Preferred qualifications
Epic Resolute Hospital Billing certification
Data modeling experience in Snowflake
Familiarity with stored procedures / T-SQL
Prior client-facing analytics or service delivery experience
Experience mentoring analysts or building team capabilities
What success looks like
First 30 days: Ramp up on R1's data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic. Establish trust through accurate outputs and responsiveness.
By 90 days: Independently own meaningful deliverables, produce client-ready reporting with minimal oversight, identify trends that drive operational value, and serve as a trusted partner to internal and client stakeholders.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook