Senior Service Advocate - OPS
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As part of the Member Advisory Team you will be responsible for telephonic outreach to our eligible members to help them make improved decisions about their healthcare. Our advisors demonstrate critical thinking and judgment to facilitate positive health care outcomes for members by providing care coordination, support, and education for members through the use of care management tools and resources.
Required Qualifications
- 2 years of experience in customer service, retail or inside sales, or health coaching
- Data entry and documentation experience within member records is strongly preferred
- Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred
Preferred Qualifications
- Call center experience
- Demonstrated organizational skills, including effective verbal and written communications skills required
- Exhibits strong desire and commitment to serving others
- Proficiency in Microsoft Word and Outlook
- Bilingual (Spanish)
- Bachelors Degree
Education
High School diploma or equivalent GED
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 05/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Apply To This Job
Position Summary
As part of the Member Advisory Team you will be responsible for telephonic outreach to our eligible members to help them make improved decisions about their healthcare. Our advisors demonstrate critical thinking and judgment to facilitate positive health care outcomes for members by providing care coordination, support, and education for members through the use of care management tools and resources.
Required Qualifications
- 2 years of experience in customer service, retail or inside sales, or health coaching
- Data entry and documentation experience within member records is strongly preferred
- Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred
Preferred Qualifications
- Call center experience
- Demonstrated organizational skills, including effective verbal and written communications skills required
- Exhibits strong desire and commitment to serving others
- Proficiency in Microsoft Word and Outlook
- Bilingual (Spanish)
- Bachelors Degree
Education
High School diploma or equivalent GED
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 05/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Apply To This Job