Senior Relationship Manager- Enterprise/Global Brands (Remote)
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
The Senior Relationship Manager will lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts for Experian's Employer Services.
Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.
Create and maintain strategic account plans for top Global Enterprise clients.
Assist in the renewal of existing business in partnership with the Client Development Executive.
Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts.
Generate client advocacy and referenceable success stories that can be leveraged in the market
Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation
Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors
Gather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives.
Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations
Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities
Inform and educate clients on new and existing projects/products and provide strategic recommendations aligned to client priorities
Create, qualify and refer leads to the Client Development Executive
You will report to the Sr. Director of Relationship Management
Qualifications
Bachelor's degree or equivalent experience
5+ years of complex relationship management experience supporting large, strategic or Global Enterprise clients
Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)
Experience with consultative sales, customer service, executive relationship management and project management
Ability to travel
Additional Information
Benefits/Perks:
Great compensation package including uncapped commission
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
Employee Status: Regular
Pay Range: $80,000 - $130,000
Role Type: Home
Job Posting - Salary Range: See Pay Range
Department: Sales & Business Development
Flexible Time Off: 15 Days
Schedule: Full Time
Shift: Day Shift
Compensation: USD 80000 - USD 130000 - yearly
Apply To This Job
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
The Senior Relationship Manager will lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts for Experian's Employer Services.
Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.
Create and maintain strategic account plans for top Global Enterprise clients.
Assist in the renewal of existing business in partnership with the Client Development Executive.
Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts.
Generate client advocacy and referenceable success stories that can be leveraged in the market
Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation
Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors
Gather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives.
Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations
Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities
Inform and educate clients on new and existing projects/products and provide strategic recommendations aligned to client priorities
Create, qualify and refer leads to the Client Development Executive
You will report to the Sr. Director of Relationship Management
Qualifications
Bachelor's degree or equivalent experience
5+ years of complex relationship management experience supporting large, strategic or Global Enterprise clients
Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA)
Experience with consultative sales, customer service, executive relationship management and project management
Ability to travel
Additional Information
Benefits/Perks:
Great compensation package including uncapped commission
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
Employee Status: Regular
Pay Range: $80,000 - $130,000
Role Type: Home
Job Posting - Salary Range: See Pay Range
Department: Sales & Business Development
Flexible Time Off: 15 Days
Schedule: Full Time
Shift: Day Shift
Compensation: USD 80000 - USD 130000 - yearly
Apply To This Job