Senior Quote to Cash Business Process Analyst - Business Process Owner
Description:
• Own and manage end-to-end business processes spanning QTC, EDO, AI and NPI, ensuring process alignment, documentation, and continuous improvement across verticals.
• Support and cover core Business Systems Analyst functions such as requirements gathering, UAT coordination, data analysis, and systems administration.
• Act as the primary process owner and point of contact for cross-functional process questions, escalations, and gap resolution.
• Lead and deliver cross-functional process improvement and transformation initiatives, collaborating with Business Systems Analysts, Deal Desk, RevOps, Sales Tech, Finance, Enablement, and other stakeholders.
• Provide internal team program management support for major initiatives, including scoping, planning, milestone tracking, risk management, and stakeholder communication.
• Develop and maintain comprehensive process documentation, SOPs, process flows, DACIs, and requirements artifacts to support business and program needs.
• Identify and bridge process gaps between verticals, ensuring seamless handoffs and minimizing friction or duplication of effort.
• Drive the intake, triage, and prioritization of process and program requests, ensuring alignment with business goals and resource availability.
• Champion process automation, standardization, and best practices to drive operational efficiency and scalability.
• Monitor and report on process health, key metrics, and program outcomes, providing actionable insights to leadership and stakeholders.
• Mentor and support team members in process management, program delivery, and continuous improvement methodologies.
Requirements:
• 6+ years of experience in business process analysis, program management, or sales operations within a high-growth, enterprise software company.
• Proven experience owning and optimizing end-to-end business processes across multiple teams or domains (e.g., QTC, EDO, NPI, AI, Sales Ops).
• Strong program management skills, including project planning, milestone tracking, risk management, and stakeholder communication.
• Demonstrated ability to bridge process gaps, drive cross-functional alignment, and deliver measurable process improvements.
• Experience with process documentation, requirements gathering, and business analysis (BRDs, SOPs, DACIs, process flows, wireframes, etc.).
• Familiarity with sales systems and tools (e.g., Salesforce, CPQ, billing platforms) and ability to fill core BSA functions as needed.
• Proficiency in data analysis using Excel and/or SQL to identify trends, gaps, and opportunities for improvement.
• Strong understanding of SaaS business models, sales cycles, and operational best practices.
• Excellent stakeholder management, communication, and facilitation skills, with the ability to influence and drive consensus across teams.
• Familiarity with AI technology required; (AI tool projects, prompt engineering, rapidly prototype ideas), experience implementing artificial intelligence tools is a plus.
• Experience with process automation, Lean/Six Sigma, or similar methodologies is highly preferred .
• Ability to manage competing priorities, triage operational issues, and deliver results in a fast-paced environment.
• Proficiency with Atlassian products (Jira including JSM and JPD, Confluence, etc.) and The Atlassian Way of Working is required .
Benefits:
• health and wellbeing resources
• paid volunteer days
• and so much more
Apply Now
Apply Now
• Own and manage end-to-end business processes spanning QTC, EDO, AI and NPI, ensuring process alignment, documentation, and continuous improvement across verticals.
• Support and cover core Business Systems Analyst functions such as requirements gathering, UAT coordination, data analysis, and systems administration.
• Act as the primary process owner and point of contact for cross-functional process questions, escalations, and gap resolution.
• Lead and deliver cross-functional process improvement and transformation initiatives, collaborating with Business Systems Analysts, Deal Desk, RevOps, Sales Tech, Finance, Enablement, and other stakeholders.
• Provide internal team program management support for major initiatives, including scoping, planning, milestone tracking, risk management, and stakeholder communication.
• Develop and maintain comprehensive process documentation, SOPs, process flows, DACIs, and requirements artifacts to support business and program needs.
• Identify and bridge process gaps between verticals, ensuring seamless handoffs and minimizing friction or duplication of effort.
• Drive the intake, triage, and prioritization of process and program requests, ensuring alignment with business goals and resource availability.
• Champion process automation, standardization, and best practices to drive operational efficiency and scalability.
• Monitor and report on process health, key metrics, and program outcomes, providing actionable insights to leadership and stakeholders.
• Mentor and support team members in process management, program delivery, and continuous improvement methodologies.
Requirements:
• 6+ years of experience in business process analysis, program management, or sales operations within a high-growth, enterprise software company.
• Proven experience owning and optimizing end-to-end business processes across multiple teams or domains (e.g., QTC, EDO, NPI, AI, Sales Ops).
• Strong program management skills, including project planning, milestone tracking, risk management, and stakeholder communication.
• Demonstrated ability to bridge process gaps, drive cross-functional alignment, and deliver measurable process improvements.
• Experience with process documentation, requirements gathering, and business analysis (BRDs, SOPs, DACIs, process flows, wireframes, etc.).
• Familiarity with sales systems and tools (e.g., Salesforce, CPQ, billing platforms) and ability to fill core BSA functions as needed.
• Proficiency in data analysis using Excel and/or SQL to identify trends, gaps, and opportunities for improvement.
• Strong understanding of SaaS business models, sales cycles, and operational best practices.
• Excellent stakeholder management, communication, and facilitation skills, with the ability to influence and drive consensus across teams.
• Familiarity with AI technology required; (AI tool projects, prompt engineering, rapidly prototype ideas), experience implementing artificial intelligence tools is a plus.
• Experience with process automation, Lean/Six Sigma, or similar methodologies is highly preferred .
• Ability to manage competing priorities, triage operational issues, and deliver results in a fast-paced environment.
• Proficiency with Atlassian products (Jira including JSM and JPD, Confluence, etc.) and The Atlassian Way of Working is required .
Benefits:
• health and wellbeing resources
• paid volunteer days
• and so much more
Apply Now
Apply Now