Senior Provider Relations Representative - CGS (Medicare Part B)
About the position As a Senior Provider Relations Representative, you will provide education and training for network providers/staff/suppliers/physicians/beneficiaries/referral agents as necessary. You will also develop and produce all training and educational materials. This is a full-time Work at Home position with an 8-hour shift scheduled during normal business hours of 8:00 a.m. - 5:00 p.m. Monday - Friday. Responsibilities • Develops/prepares/reviews/updates all provider education materials. • Conducts/facilitates meetings, workshops, training classes, teleconferences with providers, provider groups, staff, suppliers, physicians, beneficiaries, referral agents. • Develops relationships with providers, provider groups, staff, suppliers, physicians, beneficiaries, referral agents, state/local medical/professional associations. • Responds to educational needs. • Acts as liaison between division and appropriate state/federal agencies to ensure training needs are met. • Responds to/resolves problems/issues identified through meetings, workshops, correspondence, etc. • Performs administrative functions in support of education and training. • Produces/generates various reports to management and provides feedback on activities to management. • Contributes/participates/completes special projects as assigned. Requirements • Bachelor's degree OR Four (4) years of job-related work experience OR Four (4) years combined job related education and experience. • Four (4) years of experience in customer service, claims processing, communications, education/training, provider relations, healthcare or combination. • Demonstrated skills related to training materials development. • Demonstrated skills related to classroom presentations to large groups. • Working knowledge/understanding of government healthcare programs, HIPAA policies, procedures. • Demonstrated proficiency in word processing, spreadsheet, database software. • Good judgment skills. • Demonstrated proficiency in spelling, punctuation, grammar skills. • Demonstrated verbal and written communication skills. • Analytical and critical thinking skills. • Basic business math proficiency. • Ability to persuade, negotiate, or influence others. • Ability to handle confidential or sensitive information with discretion. • Ability to identify learning objectives. • Strong course design skills to include use of media/other instructional methods. • Ability to evaluate progress in addition to actual delivery of training sessions. • Team player. • Ability to multitask in a fast-paced environment. Nice-to-haves • Experience with Medicare Part B. • Proficiency in Microsoft Office Suite, to include Power Point and Outlook. • Experience with presentation software. • Proficiency with webinar platforms and virtual technology. Benefits • Subsidized health plans, dental and vision coverage. • 401k retirement savings plan with company match. • Life Insurance. • Paid Time Off (PTO). • On-site cafeterias and fitness centers in major locations. • Education Assistance. • Service Recognition. • National discounts to movies, theaters, zoos, theme parks and more. Apply tot his job