Senior Partners Operations Specialist
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Senior Partner Operations Specialist
About Blackbaud
We’ve created an environment where people follow their passion.
There’s something about working at Blackbaud that feels different than other companies—there’s a sense of purpose and a belief that each of us can make a difference in the success of our clients, organizations whose work changes lives. Blackbaud is the world’s foremost provider of technology solutions and services to the nonprofit market. Software, analytics, data, marketing automation, website design, financial management, payment & donation processing. Our broad portfolio contains all of the tools nonprofits need to be successful in fulfilling their missions.
About the Role
We are looking for a Senior Operations Specialist to join our team to support our evolving Partner Program. You’ll do this by driving Partner delight through best-in-class Partner operations and experiences. The focus of this role is mainly to manage the reporting needs, processes and practices to ensure efficient operations and to support Partner engagement across the organization.
We are looking for an individual with a passion for innovation and experience driving efficiency and process adoption across internal and external stakeholders. The Operations Specialist role will be a pioneer in Blackbaud’s pursuit to be partner-obsessed and platform-focused. This highly motivated individual will bring a disciplined approach to our operations while considering available resources, and Partner and stakeholder experiences.
Responsibilities
Execute and optimize processes related to Blackbaud Partner Operations
Help the organization’s processes remain legally compliant
Develop and optimize reporting to support program needs
Examine financial data and use insights to improve efficiency
Perform quality controls and monitor KPIs
Identify and recommend ways to optimize processes relating to Partner operations – including using AI/agents to accelerate productivity and outcomes
Hold regular cross functional calls to report on and drive progress on all project deliverables and programs
Assist with related special projects and other duties as needed
Minimum Qualifications and Experience
3+ years of technology operations experience
Proficient and advanced Excel experience
Proficient and advanced Salesforce knowledge and reporting
Fundamental AI literacy
Entrepreneurial mind set, self-starter style and ability to drive outcomes
Willingness to work in a dynamic environment – willingness to work virtually
Strong communication, critical thinking and interpersonal skills.
Ability to identify and resolve roadblocks through strong collaboration and communication skills.
Ability to establish and build close working relationships.
Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube
Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Apply To This Job
Senior Partner Operations Specialist
About Blackbaud
We’ve created an environment where people follow their passion.
There’s something about working at Blackbaud that feels different than other companies—there’s a sense of purpose and a belief that each of us can make a difference in the success of our clients, organizations whose work changes lives. Blackbaud is the world’s foremost provider of technology solutions and services to the nonprofit market. Software, analytics, data, marketing automation, website design, financial management, payment & donation processing. Our broad portfolio contains all of the tools nonprofits need to be successful in fulfilling their missions.
About the Role
We are looking for a Senior Operations Specialist to join our team to support our evolving Partner Program. You’ll do this by driving Partner delight through best-in-class Partner operations and experiences. The focus of this role is mainly to manage the reporting needs, processes and practices to ensure efficient operations and to support Partner engagement across the organization.
We are looking for an individual with a passion for innovation and experience driving efficiency and process adoption across internal and external stakeholders. The Operations Specialist role will be a pioneer in Blackbaud’s pursuit to be partner-obsessed and platform-focused. This highly motivated individual will bring a disciplined approach to our operations while considering available resources, and Partner and stakeholder experiences.
Responsibilities
Execute and optimize processes related to Blackbaud Partner Operations
Help the organization’s processes remain legally compliant
Develop and optimize reporting to support program needs
Examine financial data and use insights to improve efficiency
Perform quality controls and monitor KPIs
Identify and recommend ways to optimize processes relating to Partner operations – including using AI/agents to accelerate productivity and outcomes
Hold regular cross functional calls to report on and drive progress on all project deliverables and programs
Assist with related special projects and other duties as needed
Minimum Qualifications and Experience
3+ years of technology operations experience
Proficient and advanced Excel experience
Proficient and advanced Salesforce knowledge and reporting
Fundamental AI literacy
Entrepreneurial mind set, self-starter style and ability to drive outcomes
Willingness to work in a dynamic environment – willingness to work virtually
Strong communication, critical thinking and interpersonal skills.
Ability to identify and resolve roadblocks through strong collaboration and communication skills.
Ability to establish and build close working relationships.
Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube
Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Apply To This Job