Senior Operations & Logistics Manager

About the position As our Senior Operations & Logistics Manager, you will report to our PA office and manage a small operations team, as well as out-sourced resources. Primary focus is to provide advanced operational and financial analysis to support production efficiency, cost performance, forecasting and strategic decision-making. This role reviews operational and financial forecasts, evaluates actual supply chain results, and delivers insights that drive continuous improvement across production, supply chain, and cost management. The Senior Manager partners closely with supply chain, manufacturing (via our contract manufacturers), sales, engineering, product development and other leadership to ensure clarity, accuracy, and accountability around key performance indicators (KPIs) and operational outcomes. This position reports directly to the President / CEO. Responsibilities • Demand planning and forecasting for our (3) global contract manufacturers. • Oversee production shipping logistics decisions. • Manage inputs from key suppliers and contract manufacturers (Primary CEM covers most, in-house purchasing). • Manage third-party logistics (3PL) inventory inbounding. • Develop SOPs and scalable processes for our contract manufacturers. • Optimize and manage Amazon/e-commerce inventory management. • Develop and manage third-party logistics strategies with KPI's to measure performance. • Optimize balance sheet, inventory turns, minimum stock levels objectives. • Implement and lead sustainable practices to reduce raw material write off by improving production forecast. • Analyze effectiveness of policies and establish future direction for functional policies and programs to ensure our contract manufacturers are aligned with the goals of the company. • Directly manage the in-house operations team that process the accounts receivables, customer success and reporting. • Manage sales reporting and order fulfillment process. • Manage sales quotes, lead times and shipping cost structure. • Oversee reporting and payout of quarterly commissions. • Administer price book updates in coordination with the Sales Director (annually, updates quarterly). • Develop customer support practices related to customer purchase orders. • Manage customer account reviews & reporting. • Partner with sales, engineering, and supply chain to validate assumptions and align forecast inputs. • Assess and optimize inter-department systems, workflows, and software solutions • Lead the process to vet qualified technology and logistics partners • Manage the identification of requirements & qualifications, write the RFP, evaluate and manage outside relationships. • Liaise with contracted IT, Accounting, Finance & HR • Ensure that financial goals align with business objectives, understanding the company's financial targets and budget management. Seek opportunities to reduce costs and streamline processes while supporting revenue generation efforts. • Work with the Accounting team to develop FP&A work to support our financial health, and major business decisions through forecasting, budgeting, planning and analysis. • Ensure consistent cash flow and implement effective cash management best practices. • Develop and manage internal procedures for separation of duties for appropriate level approvals for AR, AP and payroll. • Liaise with contracted HR, providing necessary approvals for payroll processing. • Authorize and approve the month-end and year-end close process and reporting. • Build and maintain models to project operational performance under multiple production and cost scenarios. • Implement Quarterly budget vs. actual review to ensure that other departments stay within budget. Requirements • Bachelor's degree in Finance, Accounting, Supply Chain, or related field. • Minimum 8 years of experience in manufacturing operations analysis, logistics management, FP&A, or plant finance. • Minimum 3 years of management experience, to include coaching, mentoring, hiring, retention, & firing. • Strong IT experience using various platforms related to sales, fulfillment, supply chain and accounting. • Experience with third-party manufactures and inventory management required. • Experience managing an eCommerce platform and developing an internal eCommerce platform required. • Strong analytical and quantitative skills. • Expert in Excel, data modeling, and reporting tools. • High attention to detail and strong organizational skills. • Ability to drive process improvements and manage multiple priorities. • Ability and willingness to sometimes travel to our Jessup MD location. Nice-to-haves • Experience with international logistics, fulfillment, and tariffs is a strong plus. • Experience selecting and managing the implementation of a full ERP platform. Benefits • medical, dental & vision options with Cigna • company provided & voluntary life insurance and disability options • generous paid leave • paid parental leave • 401k retirement savings with compa