Senior MLOps Engineer

Company Overview Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.Role Overview As an MLOps Engineer at Promise, you'll be at the forefront of integrating artificial intelligence and machine learning into our mission of transforming the way individuals facing financial difficulty receive and interact with essential public services. Your primary responsibility will be to design, develop, test, and manage end-to-end generative AI and large language model (LLM) applications and services for both internal and external products. This will include creating and managing complex AI systems, integrating LLMs, real-time systems, APIs, and agentic workflows in a robust, scalable, and powerful manner. Your expertise in AI technologies will drive innovation, efficiency, and automation across our platform.Join us in a dynamic, growth-oriented environment where your work will directly impact people's lives and shape the future of government services. This is an exceptional opportunity to be a key player in leveraging AI to enhance our product offerings and drive positive social impact.What Will Enable YouA minimum of 7 years of professional software development experience.Passionate drive for our mission and relentless pursuit of customer success.Intolerance for mediocrity and high commitment to doing everything necessary to achieve your goals.High moral and ethical standards, seeking open and honest communication, and rejecting manipulation, dishonesty, and intolerance.Demonstrated dedication and commitment to our customers, shareholders, employees, and local communities.Experience with Python, especially for asynchronous applications.Expertise with LLMOps, general MLOps, or other closely related AI specializations, especially experience with testing and maintaining production LLM applications and with self-hosting ML models.Experience with cloud infrastructure (Terraform, Pulumi).Experience with scalable, containerized solutions (Kubernetes, GKE, ECS, Docker).Strong proficiency in systems architecture.Benefits and Work EnvironmentAt Promise, we invest in our team’s well-being, growth, and sense of ownership.Equity for All: All full-time employees receive stock options to share in our company’s success.100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

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