Senior Manager, Workforce Management
This role will support the implementation and long-term sustainability of UKG Pro Workforce Management across IHG’s U.S. hotel portfolio. Drive operational alignment, adoption, and continuous optimization of workforce management practices to deliver measurable improvements in labor productivity, service delivery, and colleague experience.
Your day to day
Support final system configuration, validation, and readiness for UKG Pro WFM
Participate in UAT; identify defects, gaps, and operational risks
Act as liaison between implementation teams and hotel operations
Engage hotel leadership to validate workflows and ensure operational fit
Translate system functionality into actionable operating practices
Build alignment and adoption across hotel and regional leadership
Influence stakeholders without direct authority
Support change management, training, and readiness activities
Identify and mitigate adoption risks and resistance
Enable workforce strategies balancing productivity, service, and experience
Improve forecasting, scheduling, and staffing practices
Promote data-driven decision making across hotel team
What we need from you
Hotel operations leadership experience (e.g., Hotel Manager, Director of Operations)
Strong knowledge of labor management, scheduling, and service delivery
Experience balancing productivity with guest and employee outcomes
Ability to influence in a matrixed organization
Strong communication and stakeholder engagement skills
Workforce management systems (e.g., UKG or similar)
Operational expertise in hotel environments
Strategic thinking with execution focus
Stakeholder engagement and influencing without authority
Problem solving in complex environments
Change leadership and adaptability
Experience with large-scale implementation or transformation programs
Location - this role can be based in any metropolitan US city.
Travel - 25% required
#LI-SM1
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Your day to day
Support final system configuration, validation, and readiness for UKG Pro WFM
Participate in UAT; identify defects, gaps, and operational risks
Act as liaison between implementation teams and hotel operations
Engage hotel leadership to validate workflows and ensure operational fit
Translate system functionality into actionable operating practices
Build alignment and adoption across hotel and regional leadership
Influence stakeholders without direct authority
Support change management, training, and readiness activities
Identify and mitigate adoption risks and resistance
Enable workforce strategies balancing productivity, service, and experience
Improve forecasting, scheduling, and staffing practices
Promote data-driven decision making across hotel team
What we need from you
Hotel operations leadership experience (e.g., Hotel Manager, Director of Operations)
Strong knowledge of labor management, scheduling, and service delivery
Experience balancing productivity with guest and employee outcomes
Ability to influence in a matrixed organization
Strong communication and stakeholder engagement skills
Workforce management systems (e.g., UKG or similar)
Operational expertise in hotel environments
Strategic thinking with execution focus
Stakeholder engagement and influencing without authority
Problem solving in complex environments
Change leadership and adaptability
Experience with large-scale implementation or transformation programs
Location - this role can be based in any metropolitan US city.
Travel - 25% required
#LI-SM1
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.